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Denver Dublada
denver.dublada@sleep.me
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How do I Disable Notifications?
Published April 5th, 2025 by Denver Dublada
Disable notifications on the Sleepme app Open the Sleepme app on your device and Navigate to the settings menu, indicated by your initials in the top right corner of the app. Look for the "Notifications" or "Alerts" section. Toggle off the notifications or select the option to disable them. If you're unable to find these options within the
Connecting your Dock Pro to Google Assistant & Google Home
Published February 6th, 2025 by Denver Dublada
Connecting Sleepme to Google Assistant or Home Download either the Google Assistant or Google Home application in the Apple App or Google Play store For Google Assistant, tap the icon in the top right corner followed by ‘Devices’ Tap ‘Add (a) device’ Tap ‘Link a (smart home) device’ For Google Home, tap the ‘+’ icon in the top left corner, follo
Dock Pro Not Powering Up
Published March 6th, 2025 by Denver Dublada
Dock Pro Not Powering Up A Chilipad Dock Pro sleep system might experience no power due to a few potential issues, including: a faulty power cord, a problem with the power outlet, a malfunctioning power switch on the unit itself, a faulty internal power supply, or an empty water reservoir which can sometimes trigger a safety mechanism preventing pow
Mini Fan
Published March 22nd, 2025 by Denver Dublada
30 minutes Medium Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview What you'll need Parts Cube - Mini Fan Repair Kit Tools Tool 1 Long Phillips Screwdriver (5 inch shank minimum) Tool
Where is the best place to put a Dock Pro?
Published February 6th, 2025 by Denver Dublada
Where to Place the Dock Pro The Dock Pro can go anywhere near or under your bed or on a nearby nightstand. We recommend putting your Dock Pro on a flat surface, close to a wall outlet. Note: We recommend a minimum 2” space between the mattress and head/foot board to allow for the connector clearance. Here are some places we recommend: Under the bed
Best place for my Sleep Tracker
Published February 6th, 2025 by Denver Dublada
Sleep Tracker Placement The tracker sensor should be placed directly on top of your mattress, chest high in your general sleep area. The sensor is designed to monitor your sleep through all sheets, mattress pads and toppers. Once positioned, the sensor’s cable can be draped over the head of the bed Having trouble finding ‘chest high’? Lay down
Display Board
Published February 19th, 2025 by Denver Dublada
15 minutes Easy Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts What you'll need Parts Dock Pro - Display Board Repair Kit Tools Tool 1 Phillips screwdriver Tool 2 Wire cutters Supplies System
What is the Cost of a Sleepme+ Membership?
Published April 4th, 2025 by Denver Dublada
No More Subscriptions—Smarter Sleep, Simplified 😴 Hey everyone, Big news from the Chilipad by Sleepme team: we're officially removing the Sleepme+ membership requirement for our Sleep Tracker and its advanced features. 🎉 We heard your feedback loud and clear—subscriptions can feel like a hassle. So we’re getting rid of them. What this mea
What do the icons and numbers on my Dock Pro mean?
Published February 6th, 2025 by Denver Dublada
Bluetooth If flashing, the Dock Pro is in pairing mode. If solid, the Dock Pro is connected to a mobile device via Bluetooth WiFi If flashing, the Dock Pro is attempting to connect to sleepme If solid, the Dock Pro is connected to sleepme. Airplane If solid, the Dock Pro is in Airplane mode. Water If flashing, the Dock Pro is critically low on
Does my Dock Pro need to be connected to the Internet?
Published February 6th, 2025 by Denver Dublada
Dock Pro and Internet Connection No, the Dock Pro does not require an internet connection. However, to control the Dock Pro using the Sleepme app, an internet connection is necessary. To fully utilize all features, including sleep programs, we recommend using your system with the Sleepme app. Remember to receive firmware upgrades, resync the time, o
Display Board
Published March 22nd, 2025 by Denver Dublada
15 minutes Easy Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview This guide outlines the steps necessary to repair various components of the Chilipad Cube. Please follow each section carefu
Do I need to save any of the Dock Pro packaging?
Published February 6th, 2025 by Denver Dublada
Dock Pro Sleep System Packaging We suggest keeping the Dock Pro packaging. Store it like you would a television box to ensure you have the proper box and foam padding for your Dock Pro. This can prove useful if you need to move or return the item under warranty.
Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?
Published February 6th, 2025 by Denver Dublada
Proper Connection for Dock Pro: Ensuring Optimal Performance When setting up your Dock Pro, you'll observe that the included connector hose has two ends: one with a straight connector and another with a 90° connector. To ensure proper functionality, please connect the 90° connector to the Chilipad Dock Pro and the straight end to the system accessor
Sleepme Tracker Manual
Published February 10th, 2025 by Denver Dublada
Sleepme Tracker Manual Download the Sleep Tracker by Sleepme manual. Tired of being tired? Knowledge is key to understanding and optimizing your sleep. Business leader Peter Drucker once said, “If you can’t measure it, you can’t improve it” and that applies to your sleep as well. Did you know that sleep is the foundation of your overall health? Yo
What does Airplane Mode do on the Chilipad Dock Pro?
Published February 6th, 2025 by Denver Dublada
About Airplane Mode The Dock Pro is designed to work both without, and with, an internet connection. When connected to the internet, your Dock Pro can be controlled remotely through our app, as well as receive AI temperature adjustments if paired with our Sleep Tracker. Not interested in the internet related features of the Dock Pro? Concerned abou
How do I stop my removeable reservoir from leaking?
Published February 6th, 2025 by Denver Dublada
Removable Reservoir Leaking Does your removable reservoir leak from the valve, when it is removed from your control unit? Your browser does not support HTML5 video. There are a few items to check to ensure your reservoir valve is in good working condition. Checking the seal: Fill up the reservoir with water and visually inspect the amount of water
Fan
Published February 22nd, 2025 by Denver Dublada
30 minutes Medium Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts What you'll need Parts Dock Pro - Fan Repair Kit Tools Tool 1 Phillips screwdriver Tool 2 Wire cutters Supplies System Cleaner Pack
Do you offer a Full Size Chilipad?
Published April 30th, 2025 by Denver Dublada
Our Current Pad Sizes: ME just for you "ME" 1/2 Queen – "Single" (30"x80"): Covers half of a Queen mattress. "ME" 1/2 King – "Twin XL" (38"x80"): Covers half of a King mattress. "ME" 1/2 Cal King (36"x84"): Covers half of a California King mattress. WE made for two "WE" Queen (60"x80"): Covers an entire Queen mattress. "WE" King (76"x80"): Cover
How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?
Published February 6th, 2025 by Denver Dublada
Fahrenheit and Celsius Settings The temperature unit on the Dock Pro can be changed two different ways: on the Dock Pro itself or through the Sleepme mobile app. Dock Pro Hold down the Temperature (+) button and Temperature ( - ) button simultaneously until the display changes the temperature units (less than 5 seconds). Using the Sleepme app
OOLER Owner's Manual
Published February 10th, 2025 by Denver Dublada
OOLER Sleep System Manual Download the OOLER manual.
Create a Sleep Program
Published February 6th, 2025 by Denver Dublada
Creating a Sleep Program with the Dock Pro Setting up your program can seem a little daunting, especially if this is your first time using one of our products. The intent of this article is to help you understand the specifics of what each screen is telling you, and how you can fine-tune your schedule to your needs! The first thing you want to do
Water Pump
Published March 22nd, 2025 by Denver Dublada
30 minutes Medium Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview The main water pump keeps the temperature-controlled water moving. If it stops working correctly, you'll likely hear stran
Main Water Pump
Published February 22nd, 2025 by Denver Dublada
15 minutes Easy Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview The main water pump keeps the temperature-controlled water moving. If it stops working correctly, you'll likely hear strange
Control Board
Published February 22nd, 2025 by Denver Dublada
30 minutes Medium Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview The Control Board is the central control unit of your Chilipad. If it stops working, you can easily replace it. To ensure
How much water does it take to fill the Chilipad Dock Pro?
Published February 6th, 2025 by Denver Dublada
Chilipad Dock Pro and Water The Chilipad Dock Pro System holds 1 liter of water when totally filled. Please note that in the first few weeks after its initial set up it is totally normal to have to refill your Dock Pro frequently. The pad takes time to remove all air bubbles from out of the pad, and the pad will stretch over time. Additional Info
Reservoir Water Level Sensor
Published February 22nd, 2025 by Denver Dublada
15 minutes Easy Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts What you'll need Parts Dock Pro - Reservoir Water Level Sensor Repair Kit Tools Tool 1 Phillips screwdriver Tool 2 Wire cutters Supplie
Do you accept non-working systems for refurbishment or recycling?
Published April 19th, 2025 by Denver Dublada
Disposal and Repair Options for Non-Working Systems At this time, we do not have a recycling or refurbishing program for non-working systems. We recommend disposing of the units in accordance with your local electronic waste disposal and recycling guidelines. If you're experiencing issues with your Dock Pro or Cube, we have detailed repair instru
Which type of mattress can I use with my Sleep tracker?
Published February 6th, 2025 by Denver Dublada
Mattress Types The sleep tracker is suitable for every type of mattress and is compatible with all materials. For those with a split bed, it may be necessary to place the sensor cable along the side of the bed instead of at the head, ensuring that the hub is conveniently located near your bedside.
How much power does the Chilipad Dock Pro use?
Published February 12th, 2025 by Denver Dublada
Power consumption of Dock Pro Similar to a variety of small appliances and electronic devices we use daily, the Chilipad Dock Pro consumes approximately 235 watts, which equates to a 2-amp power draw. watts AC 100~240V rated frequency 50Hz - 60Hz temperature control 55° to 115°F (13°- 46°C) rated power 235W
Power Supply
Published February 22nd, 2025 by Denver Dublada
45 minutes Hard Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview The Chilipad features a high-quality 120/240V switching power supply. Safety first: unplug the unit before proceeding. Replaci
What if my Dock Pro Unit is experiencing leaks?
Published February 6th, 2025 by Denver Dublada
Dock Pro Leaking Troubleshooting Steps You may encounter three distinct types of leaks from your Chilipad Dock Pro, each with its own characteristics and potential causes. If you find yourself facing any of these leaks, follow the following troubleshooting steps below to help identify the issue and rectify it: Water Accumulation in the Reservoir S
I want to buy the Extended Warranty, but I've already completed my purchase.
Published April 21st, 2025 by Denver Dublada
Adding the Extend Warranty to Your Recent Purchase If you've already completed your purchase but would like to add the Extend Warranty, don’t worry! You can do this within 30 days of delivery. Just reach out to our Customer Experience Team via phone, email, or chat, and they’ll be happy to assist you. Please provide the email address you used for th
Mini pump and Check Valve Solenoid
Published February 22nd, 2025 by Denver Dublada
30 - 45 minutes Medium Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview The mini pump moves water from the Dock Pro's removeable reservoir to the internal water loop. If the pump is not wor
Control Board
Published March 22nd, 2025 by Denver Dublada
15 minutes Easy Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview The Control Board is the central control unit of your Chilipad. If it stops working, you can easily replace it. To ensure a
Factory Reset your Dock Pro
Published February 6th, 2025 by Denver Dublada
Dock Pro Factory Reset Instructions To perform a factory reset on your device, please follow these steps: Remember that the device features touch-sensitive buttons, so no pressure is required. Ensure the Dock Pro is powered on. Select Temp (+) 3 times on the Dock Pro Select Temp (-) 3 times on the Dock Pro Hold Power Button for 15 Seconds After a su
How do I Remove the Dock Pro Lid?
Published February 6th, 2025 by Denver Dublada
Remove Dock Pro Lid If you are having trouble removing the lid from your Dock Pro's reservoir don't worry, you aren't alone! If you are finding that the lid is not budging you will want to first remove the reservoir from its socket if this hasn't already been done, hold the bottom of the reservoir while putting your other hand into the lid handhold
Can I repair my Chilipad?
Published February 6th, 2025 by Denver Dublada
How to Fix Your Chilipad Yes, you can! We believe in your Right to Repair. That's why we provide comprehensive troubleshooting guides and offer all replacement components for your Chilipad directly on our website, empowering you to keep your system running smoothly. If you are facing issues with your Chilipad, we suggest reaching out to our customer
Power Board
Published March 22nd, 2025 by Denver Dublada
30 minutes Medium Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview Replacing the board board is straightforward. Prioritize safety by unplugging the unit before you start. To ensure further
WiFi requirements
Published February 6th, 2025 by Denver Dublada
System WiFi Requirements Before getting started, here are a few essential considerations when connecting your Dock Pro | Sleep Tracker | OOLER to your home WiFi network. Understanding Wi-Fi Frequencies Modern Wi-Fi networks commonly broadcast on two frequencies: 2.4 GHz and 5 GHz. Both frequencies have advantages and disadvantages: 2.4 GHz: Offers
Can the sleep environment affect the performance of the Dock Pro?
Published February 6th, 2025 by Denver Dublada
Sleep Environment Yes, performance is dependent on ambient temperature, humidity, and individual body mass. However, the Dock Pro is the coldest bedding system on the planet. Read Our Blog: Tips for Sleeping Better
How can I find the ideal temperature for sleeping with my Chilipad?
Published February 6th, 2025 by Denver Dublada
Suggested Initial Temperatures for Chilipad When determining your optimal sleep temperature, various factors should be considered, such as your geographical location, the season, and the ambient temperature. Additionally, individual body chemistry plays a crucial role in finding the ideal temperature that promotes quality sleep. Everyone has a uniqu
Chilipad Dock Pro Manual
Published February 10th, 2025 by Denver Dublada
Chilipad Dock Pro Bed Cooling System Manual Download the Chilipad Dock Pro manual. TIRED of BEING TIRED Welcome to optimizing your sleep. Better nights make better mornings. Wake up refreshed and restored with the Dock Pro Sleep System. The Dock Pro drops your core body temperature, giving your brain the signal that it's the appropriate an
E1 Error
Published March 4th, 2025 by Denver Dublada
E1 Error If you encounter an E1 error on your display, the unit has automatically turned the mini-pump on and off five times in an effort to resolve the issue. The E1 error typically indicates one of two issues: a stuck check valve or an airlock. Follow the steps below to troubleshoot and resolve the error. Disconnect hose and flip the connectio
What type of water should I use with my Chilipad Sleep System?
Published January 13th, 2025 by Denver Dublada
Chilipad Sleep System Water Recommendation Distilled Water We highly recommend the use of distilled water to ensure optimal performance and longevity of your system. For the initial filling of your system, please include the provided system cleaner. It is advisable to avoid other types of water, such as tap water, due to the potential risk of s
What Does the 30-Night Sleep Trial Include?
Published January 13th, 2025 by Denver Dublada
Sleep Trial Guarantee Policy We’re confident that you will love your Product(s). If you are unsatisfied for any reason, however, you have 30 days from the date the Product was delivered to you to return the Product to us in exchange for a full refund of your purchase price. We refer to this guarantee as our “Sleep Trial Guarantee.” Learn more detail
Does the Chilipad work on all mattress types?
Published January 13th, 2025 by Denver Dublada
Chilipad & Your Mattress All of our sleep systems, including the Dock Pro, OOLER, and Cube, are designed to accommodate all individuals. Our offerings include both ME and WE options that are compatible with your existing mattress size. The ME option is tailored for single users, allowing you to select the appropriate size: split queen, split kin
How long will a Sleep System last?
Published January 13th, 2025 by Denver Dublada
Maximize Your Sleep System Investment By consistently caring for your sleep system, you extend its life cycle in a manner comparable to a small household appliance. View our limited manufacturer’s warranty .
Can I use a Sleep System to help with hot flashes?
Published January 13th, 2025 by Denver Dublada
Sleep and Menopause YES!! Because nobody has time to sleep hot anymore!! Our thermoregulated sleep systems help reduce hot flashes' symptoms in both severity and duration. Read the following blogs about sleeping hot: What Causes Night Sweats in Men? Why Do I Get So Hot When I Sleep? Hot Flashes & Night Sweat Resources Below are some hel
I own a twin mattress. What size system should I purchase?
Published January 13th, 2025 by Denver Dublada
Chilipad Pro for Your Twin Mattress Selecting the Ideal Sleep System for Your Twin Mattress A twin mattress has dimensions of 38 x 75 inches (97 x 171 cm). The Chilipad KING ME Pad, designed specifically for a Twin XL mattress, measures 5 inches (13 cm) longer than the standard Twin size. This pad can be utilized in place of a Twin size mattress, pr
Can I take my Sleep Tracker with me when I travel?
Published January 13th, 2025 by Denver Dublada
Sleep Tracker & Traveling Absolutely, you can! For optimal performance and longevity, please store your sleep tracker in a flat, dry location with a temperature range of -13°F to 122°F (-25°C to 50°C) and away from direct sunlight. Avoid subjecting the device to extreme temperatures, humidity, or exposure to sunlight, as this may compromise the
Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?
Published February 6th, 2025 by Denver Dublada
Adjustable Bed & Split Bed Yes! The ME system fits most split adjustable beds. (You will need to purchase 2 ME systems if you intend to cover the entire Queen, King or Cal King split mattress.) We recommend placing the connector at the foot of the mattress. Be sure to test the length of the hose and check for kinking if the foot of the bed is ad
Are your products grounded?
Published January 13th, 2025 by Denver Dublada
Yes, safety is our priority. Our control units are grounded using a standard IEC plug. This plug has a ground wire that connects to the ground terminal of your wall outlet. This grounding is essential for preventing electrical shocks and ensuring the unit functions correctly. It is important to plug the unit into a properly grounded outlet. Unsure
I have air conditioning, why would I need a Chilipad?
Published January 13th, 2025 by Denver Dublada
Chilipad and Air Conditioning Have you noticed the cool sheet feeling when you get into bed doesn't stick around for long? Your mattress and bedding alone can retain body heat throughout the night, making you uncomfortable and disrupting your sleep. Our Sleep Systems will actively maintain a set temperature throughout the night, so there are no more
Can I use your Sleep System in a camper, semi-truck, or boat?
Published January 13th, 2025 by Denver Dublada
Sleep System Applications Certainly! Our systems offer effective solutions for regulating the temperature of mattresses in boats, campers, or semi-trucks. They provide an energy-efficient alternative to comply with truck idling regulations. The Chilipad Dock Pro uses just around 2 amps of power.
Can I purchase a Sleep System as DME? (Durable Medical Equipment)
Published January 13th, 2025 by Denver Dublada
Durable Medical Equipment Our systems are not currently classified as Durable Medical Equipment (DME). Generally, to be classified as DME the equipment should not exceed $200. Otherwise, the DME would likely need to be rented. When DME is rented, the benefits cannot exceed the total of the cost to purchase the DME. Based on the general DME requireme
Are there weight limits to your Chilipad?
Published January 13th, 2025 by Denver Dublada
Bed Cooling System Body Weight Limits Chilipad products are rigorously tested for a wide range of users. For optimal performance and longevity, please consult the weight limit chart below. While the product may function above these limits, exceeding them could affect its performance and lifespan. Chilipad Pad Model Body Weight Limit Chilipad Pro 3
Are your sleep systems HSA or FSA eligible?
Published January 13th, 2025 by Denver Dublada
Shop and Save with HSA/FSA funds We’ve partnered with Flex to make it easier for you to purchase a Chilipad using your Health Savings Account (HSA) or Flexible Spending Account (FSA). You have already saved 30-40% income tax on your earnings, so fill out the eligibility questionnaire at checkout to see if you're eligible to purchase a Chilipad. Wh
Terms & Conditions
Published January 13th, 2025 by Denver Dublada
Terms & Conditions Please view our Terms and Conditions here.
Where can I find the Chilipad Cool Mesh™ law label?
Published January 13th, 2025 by Denver Dublada
Chilipad Cool Mesh™ law labels are attached to the product itself. ME Queen WE Queen ME King WE King ME Cal-King WE Cal-King
Cleaning Your Sleep Tracker
Published January 13th, 2025 by Denver Dublada
How to Properly Clean Your Sleep Tracker Cleaning the Sensor Power Off Your Device: Before you dive in, make sure your sleep tracker is turned off. This helps prevent any accidental issues while you're cleaning. Remove the Fabric Cover: Take off the fabric cover from your sleep tracker to facilitate a thorough cleaning of the sensor. This makes it e
How do I drain the water out of my Chilipad?
Published January 13th, 2025 by Denver Dublada
Draining your Chilipad Before getting started, take a moment to watch this helpful video, and let it guide you through the process of draining the water. Your browser does not support HTML5 video. Your Sleep System comes with a drain tool, it is a plastic piece that looks similar to the letter H. The cross end of the tool (the bottom portion in
Military and Veteran Support
Published January 13th, 2025 by Denver Dublada
Military and Veteran Support At Sleepme, we have deep respect and gratitude for the brave men and women who serve our great nation. In an effort to make quality sleep more accessible to members of the military, we currently partner with several organizations including Semper Fi & America’s Fund, The Navy Seal Foundation, The Green Beret Foundati
Are you a reporter, editor or influencer and want to work with us?
Published January 13th, 2025 by Denver Dublada
How do I contact the Chilipad by Sleepme Marketing Team? We appreciate your interest in collaborating with us! If you’re a news outlet, affiliate, or influencer looking to partner, please first visit sleep.me/affiliates. If you don’t find what you need there, kindly email your request to marketing@sleep.me. We’ll be in touch if there’s a great fit.
Can I use a Chilipad if I have a medical condition?
Published January 13th, 2025 by Denver Dublada
Can I use a Chilipad if I have a medical condition? Our Sleep Systems are recognized for their safety and efficacy across a wide demographic, including both adults and children. There have been no reported conflicts or adverse side effects associated with their use. In fact, many people purchase a Chilipad using their HSA or FSA account. Neverthele
Can I Wash my Chilipad Pro Mattress Topper?
Published January 13th, 2025 by Denver Dublada
Washing Your Chilipad Pro Mattress Topper Yes, you can wash a Chilipad Pro Mattress Topper is machine washable. Steps: Disconnect the Chilipad Pro from the Hose Assembly. Bring the pad to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently. Place the drain key in the pad
When does the Sleep Tracker start tracking my sleep?
Published January 13th, 2025 by Denver Dublada
When does the Sleep Tracker commence tracking? A sleep session is initiated when the Insight device detects that you have been in bed, generally for approximately 20 minutes, and are asleep. Sessions conclude when you have been out of bed for a duration of 15 minutes.
Should I use a Mattress Protector?
Published January 13th, 2025 by Denver Dublada
Yes, You should use a mattress protector To safeguard your mattress, we recommend utilizing a mattress protector between our pad and your mattress. In certain high-humidity environments, condensation may develop beneath the pad. Furthermore, we advise reaching out to your mattress manufacturer for guidance to confirm that the use of additional produ
I haven’t received a password reset.
Published February 5th, 2025 by Denver Dublada
Troubleshooting Password Reset Emails If you sent the password reset email but never received it, please check your spam or promotions folder. Make sure both noreply@sleep.me and notifications@sleep.me are not blocked. The email will come from one of these addresses. Have you verified your account? If you have not verified your Sleepme account,
Sharing Sleepme+ Membership
Published January 13th, 2025 by Denver Dublada
Sharing Sleepme+ Membership Managing Memberships To manage the assignment of memberships, the Subscription Owner must log into sleep.me and go to the ‘Membership’ tab of the ‘My account’ page and scroll down to the ‘Manage Memberships’ section. From the ‘Manage Memberships’ section, the Subscription Owner can claim or unclaim any membership. Only
Does Sleepme offer a Military, frontline work, and first responder discount?
Published January 13th, 2025 by Denver Dublada
Military, Frontline, and First Responder Discounts We are pleased to offer discounts for military personnel, frontline workers, and first responders. Please take a moment to explore our available discounts.
How is my Sleep Zone score calculated?
Published January 13th, 2025 by Denver Dublada
Understanding Sleep Zone Score A great night's sleep is built on multiple factors. And while total time asleep is important, adequate REM and Deep sleep are critical for near term physical recovery and long term health. Sleep Zone factors in all phases of sleep, across all sleep sessions, to create a simple snapshot of how well you slept on a given
When will I get my sleep report?
Published January 13th, 2025 by Denver Dublada
Sleep Report and Data Overview We continuously analyze your sleep data while you are in bed and after you wake up to provide you with an accurate report of your nightly rest. Once you have been out of bed for more than 15 minutes, we will finalize the report, allowing you to track and review your sleep patterns within the Sleepme App. If your data d
What are the stages of sleep?
Published January 13th, 2025 by Denver Dublada
Understanding the Sleep Stages The tracker categorizes sleep into four sleep stages: Awake time The time spent awake while in bed. It includes the time spent falling asleep and any wake-ups during the sleep session but excludes time you were out of bed or otherwise undetectable by the sensor. Short Awake segments during the night are common and gene
What is Sleep Latency?
Published January 13th, 2025 by Denver Dublada
Understanding Sleep Latency Sleep latency is a measure of the time required to initially fall asleep once you’re in bed. For adults, 15 to 20 minutes is a typical amount of time for sleep onset. Keep in mind, falling asleep is a biological process that starts well before you go to bed. Elevated Sleep Latency times can indicate the need to try altern
How do I report a damaged or missing order?
Published February 5th, 2025 by Denver Dublada
Instructions for Reporting Missing Order. If you are experiencing issues with your order, please contact our Customer Experience Team. To facilitate a prompt resolution, please provide the following information in your email: Your order number and tracking ID Your full name Your email address associated with the order A detailed list of the missing
What is Respiratory Rate?
Published January 13th, 2025 by Denver Dublada
Understanding Respiratory Rate Respiration Rate is the average number of breaths taken per minute (rpm) for all sleep sessions for that day. Resting respiration rates for healthy adults are generally between 12-20 rpm. Respiration rates outside that range, as well as significant changes from your baseline rate, can be an indicator of serious underly
Why do I have multiple sessions in one night?
Published January 13th, 2025 by Denver Dublada
Multiple Sleep Sessions They can appear in your sleep report for several reasons. More than one sleep event during the 24hr period of the report, for example an afternoon nap You were out of bed for more the 15 minutes during the night causing the tracker to end one session and begin a second The sensor is out of position or you moved far enough aw
Does the Dock Pro and Sleep Tracker continue to broadcast Bluetooth when it is connected to WiFi?
Published January 28th, 2025 by Denver Dublada
Bluetooth Broadcasting The Dock Pro and Sleep Tracker will both cease broadcasting Bluetooth Low Energy (BLE) once it establishes a WiFi connection.
How much does Sleepme charge for shipping?
Published February 5th, 2025 by Denver Dublada
Shipping Costs We're excited to offer fast and free standard shipping for contiguous US-based addresses. When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS or UPS. Once your order is fulfilled, customers in the contiguous US can typically expect their orders within 3 to 7 business days; Alas
How do I change my WiFi network on my Sleepme Tracker?
Published January 13th, 2025 by Denver Dublada
Change WiFi in Sleep Tracker Instruction Steps to Change WiFi in Sleep Tracker Open the Sleepme app. Navigate to the "My Devices" page. Select your tracker by tapping on it. Tap on “Change WiFi.” Follow the in-app instructions to complete the process.
What are Movements and Out of Bed Events?
Published January 13th, 2025 by Denver Dublada
Understanding Movements & Out of Bed Events Movements are disturbances larger than those caused by heart beating and respiration, such as twitching legs or rolling over. Larger Movements can lead to short term sleep interruptions. Out of Bed events are times when you physically leave the bed temporarily during a sleep session. Higher numbers of
Do you ship to a PO BOX address?
Published February 4th, 2025 by Denver Dublada
Shipping to a PO BOX. We're happy to let you know that we can ship to a P.O. Box within the United States. We understand that not everyone has a traditional home or office address, and we’re committed to ensuring you can receive your order.
What is Heart rate variability (HRV)?
Published January 13th, 2025 by Denver Dublada
Understanding HRV Heart rate variability (HRV) is the measure of variation in time between each heartbeat while you’re sleeping. For example, a resting heart rate of 60 beats per minute is simply the average over that minute. However, within that given minute the time between each heartbeat can vary by 100 milliseconds (ms) or more. HRV is the measu
Setup your Sleep Tracker
Published January 13th, 2025 by Denver Dublada
Sleep Tracker Setup Congratulations on your membership with Sleepme's sleep tracker. Monitoring your sleep is a crucial first step toward enhancement. Understanding the quality of your sleep is essential for identifying areas for improvement. By gaining valuable insights into your sleep patterns, you can effectively enhance your daily performanc
How do I reassign a Sleepme+ membership?
Published January 13th, 2025 by Denver Dublada
Reassign Membership To ensure the successful completion of these steps, please note that you must be the purchaser of the membership(s). If you are not the Admin user, kindly reach out to the individual who shared the membership with you. Log into your Admin user account on sleep.me. Navigate to "Membership" under Account Details. Identify the membe
Cleaning your Chilipad Cube
Published February 5th, 2025 by Denver Dublada
Cleaning your Chilipad Cube Did you know your Chilipad Cube bed cooling system requires monthly cleaning to run properly and extend its lifespan? Chilipad Cube Monthly MaintenanceOnce per month, add one packet of the Chilipad System Cleaner to your Control Unit. Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discolor
Do I need to save any of the Sleepme Tracker packaging?
Published January 13th, 2025 by Denver Dublada
Packaging Information for Sleepme Tracker We encourage you to retain the packaging for a period of 30 days following your purchase. This will allow you ample time to fully appreciate the benefits of the product. We are confident that you will experience improved sleep and satisfaction with your Sleepme Tracker.
What is RHR?
Published January 13th, 2025 by Denver Dublada
Understanding Resting Heart Rate Resting heart rate (RHR) is the average number of heart beats per minute (bpm) for all sleep sessions for that day. Resting heart rates for healthy adults are generally between 50-100 bpm. Rates below your average are a sign of good recovery and readiness. Intense training, a late meal, elevated body temperature, alc
Can someone compromise my Wi-Fi or router if they know the MAC address of my Sleep Tracker?
Published January 13th, 2025 by Denver Dublada
Sleep Tracker MAC Address The Sleepme app utilizes the Sleep tracker’s MAC address for device identification during the onboarding process. This MAC address is visible during the Bluetooth pairing process in the format [Tracker name]-[MAC Address]. The Sleep Tracker’s MAC address is only publicly visible for a brief period while you are connecting t
Factory reset your Sleep Tracker
Published January 13th, 2025 by Denver Dublada
Factory Reset Tracker Instructions Resetting the tracker to factory settings will erase all Wi-Fi configurations and delete any data currently stored on the device. However, all previously captured data will remain accessible within your Sleepme account. Power On: Ensure the tracker is on. Press the 'Reset' Button: Use the paper clip to press and ho
Can the presence of a sleep partner, pets, or children influence my tracker data?
Published January 13th, 2025 by Denver Dublada
Sleep Tracker Data Yes, our advanced non-wearable sleep tracker is specifically designed to be placed on your mattress to accurately monitor your sleep patterns. However, if a sleep partner, house guest, pet, or child lies on or near the tracker, the device may mistakenly register them as a sleeper. This could lead to inaccurate data regarding your
Can Sleep Tracker be repaired if it becomes damaged?
Published January 13th, 2025 by Denver Dublada
Sleep Tracker Damage We do not recommend attempting to repair the tracker on your own. Please contact our Customer Experience team for assistance. They will guide you through the next steps.
Why do I have to refill my system water? (Where does the water go?)
Published January 22nd, 2025 by Denver Dublada
Understanding the Need for Regular Water Refills in Our Systems. One of the most common questions we get is about why you need to refill your system periodically. While our products are designed to be closed systems, they still need regular water replenishment. Let's take a closer look at why that is. The Role of Diffusion and Vapor Pressure Even
Warranty Policy
Published January 23rd, 2025 by Denver Dublada
Sleepme Warranty Policy Please view the limited warranty period for your product.
How do I change the time zone for my Dock Pro in the Sleepme app?
Published February 5th, 2025 by Denver Dublada
Changing a Device's Time Zone in the Sleepme App The Sleepme App provides a straightforward way to keep your Dock Pro devices synchronized with your local time zone. Follow the steps below to update the time zone settings: Open the Sleepme App: Launch the Sleepme App on your device. Access the Dashboard: Navigate to the main dashboard of the app. Op
How can I get more accurate information from my Sleep Tracker?
Published January 13th, 2025 by Denver Dublada
How to Enhance the Accuracy of Your Sleep Tracker If you are experiencing inconsistent results from your Insight Tracker or observing fragmented sleep data, consider the following key factors to improve accuracy. Optimal Sensor Placement Ensure that the Tracker's sensor is positioned at chest height and centered relative to your primary sleeping are
Can I use a grounding pad or sheet with your sleep system?
Published January 23rd, 2025 by Denver Dublada
Grounding Pad or Sheet To make the most of your grounding mat, it’s best for your body to be in direct contact with it, or as close as possible. If you place grounding mat beneath our system, the further away your body is from the mat . Plus, keep in mind that using our system beneath the grounding mat can really lessen the effectiveness of the cool
Does my Sleep Tracker need to be connected to the Internet?
Published January 13th, 2025 by Denver Dublada
Sleep Tracker and Internet Connection Yes, the tracker must be connected to the internet to read, process, and report sleep data. After establishing an internet connection and being registered within the Sleepme app, the tracker will provide insights on various sleep data and essential health metrics at the conclusion of each sleep session.
What is in the Chilipad System Cleaner?
Published January 13th, 2025 by Denver Dublada
System Cleaner Our Chilipad System Cleaner is a solution that does not contain bleach or ammonia. Please refer to our help article below for more information, including the Material Safety Data Sheet (MSDS) which contains a full list of ingredients and additional safety information. Download the System Cleaner MSDS.
Setting up your Chilipad Pro WE Bed Cooling System.
Published January 22nd, 2025 by Denver Dublada
Congratulations on Your New Chilipad Dock Pro WE Bed Cooling System! A huge thank you for choosing the ultimate solution to transform your sleep experience. We're beyond thrilled to have you on this amazing journey! To unlock the full potential of your Chilipad WE and dive into an unparalleled night's sleep, we've got a special treat for you. Please
How do I access my membership?
Published February 5th, 2025 by Denver Dublada
Sleepme+ Membership Access To Access Membership Benefits via our website at sleep.me Log in to your account. Click on the person icon located at the top right corner. Select the "Membership" option to view your Sleepme+ membership details. To Access Membership Benefits via Phone: Download the Sleepme mobile app. Log in to your account on the app
Understanding the led colors on the Sleep Tracker
Published January 13th, 2025 by Denver Dublada
Sleep Tracker Color Indicators The Tracker has a LED indicator in the Hub that will highlight various status. Color Status Flashing Blue Start up, Bluetooth pairing mode (Wi-Fi internet not found) Solid Blue WiFi has been established but the tracker hasn’t connected to the Sleepme platform Flashing Green Connected to Sleepme platform Flashing Y
Can my sleep partner use my Sleep Tracker while I'm away?
Published January 13th, 2025 by Denver Dublada
Sleep Partner & Device Your Sleep Tracker is linked to your unique profile, so any data recorded reflects your personal sleep patterns. If someone else uses your tracker, it may distort your baselines, trends, and overall insights, leading to inaccurate results.
How do I return my product?
Published February 5th, 2025 by Denver Dublada
Easy Returns for Your Sleepme Products We want you to love your Sleepme products, but if you're having issues, we make returns as easy as possible. Please be sure to have your Serial Number and Order number available to provide to us while on the phone or in your email correspondence. All products are eligible for return within 30 days of the produc
How do I remove a device from my Sleepme app?
Published February 5th, 2025 by Denver Dublada
Removing a Device from Sleepme App If you're looking to manage your connected devices within the Sleepme app, removing a device you no longer need is a simple process. Open the Sleepme app. Tap on the bed icon located in the lower right corner of the screen. Locate the device you wish to remove from the list of connected devices and tap on it.
Chilipad Pad Not Cooling/Heating Properly
Published February 5th, 2025 by Denver Dublada
Chilipad Pad Not Cooling/Heating Properly If your Chilipad isn't functioning as expected—whether it won't cool or heat properly—follow these steps to identify and resolve the issue. Issues can often stem from bad connections or blockages in the system. Check Connections Disconnect the hosing: Unplug the hosing from both the Control Unit and the
What's the difference between the chiliBLANKET™ and the Cool Luxe Blanket?
Published February 5th, 2025 by Denver Dublada
Weighted Blankets: chiliBLANKET vs. Cool Luxe Blanket chiliBLANKET™ The fabric of this blanket is a minky polyester fleece that feels like you're hugging a dream! Whether lying in bed, or lounging on a couch this weighted blanket is perfect for snuggling up and chilling out. When connected to a thermal regulating unit, these blankets provide an unma
How to view and what is Recent Activity?
Published February 5th, 2025 by Denver Dublada
Recent Activity Recent Activity is a log of power and temperature events that take place on your Dock Pro. Recent Activity will highlight the last 2 weeks. If you have a new device, or repairing your Dock Pro you may not have up to 2 weeks of activity. Viewing Recent Activity From the Dashboard Open the Sleepme App. Tap on the … (near the upper
What are the specs for the Weighted Blanket?
Published February 5th, 2025 by Denver Dublada
Weighted Blanket FAQs How much does the blanket weigh? Without water, the total weight is 20 lbs. The weighted insert is 15 lbs. and the outer cover & tubing are an additional 5 lbs. Water circulating through the tubes will add an additional .5 lb., so the total weight of blanket + water while in use is 20.5 lbs. What is the size of the blanke
My tracking number shows no information, what do I do?
Published February 5th, 2025 by Denver Dublada
Tracking Status Please allow at least 24 hours for your tracking information to be updated. If your tracking number has no information and it has been over 24 hours since you received the shipping notification email, please reach out to our Customer Experience Team.
How do I track my Order?
Published February 5th, 2025 by Denver Dublada
Order Tracking We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way. Log in to your account to view all of your existing orders, tracking numbers and shipping status. Please allow at least 24 hours for your tracking information to be updated. If your tracking number has no information a
Do you sell or ship internationally?
Published February 5th, 2025 by Denver Dublada
International Sales \ Shipping At Sleepme, our sales and shipping are currently within the United States and its territories. However, many of our customers utilize freight forwarding services to send our products internationally. Please note that while our systems are compatible with voltages ranging from 110 to 240 VAC, they come with a US power c
Who can I invite to my Chilipad Dock Pro?
Published February 5th, 2025 by Denver Dublada
Share Your Dock Pro Bed Cooling System You can give others control of your Dock Pro. After your Dock Pro is connected to the internet, you can share it with anyone, such as a spouse, partner, or guest. To share, we'll create a special link for your Dock Pro. You can send this link to them via text or email. When they click the link, they'll be asked
Sleep System Monthly Maintenance
Published February 6th, 2025 by Denver Dublada
Chilipad Dock Pro Sleep System Monthly Maintenance Dock Pro Control Unit Expected Time: Less than 1 MinuteSupplies Needed: One System Cleaner Packet (per Dock Pro), Distilled Water, Clean Damp Cloth. Add one packet of System Cleaner to the reservoir and add distilled water as needed. Wipe down the control unit with a clean damp cloth. Note: I
Connect Sleepme App with Apple Health
Published February 5th, 2025 by Denver Dublada
Sleepme offers the ability to sync your sleep data with Apple Health. Connecting to Apple Health (Health App) To enable Health app access, follow the below steps: Update your SleepMe app to the latest version Once SleepMe is open, tap your initials in the top-left corner Tap Apple Health Tap Connect to Health Tap Turn on all and all ‘Sleep’ categori
How do I share my assign or share my Sleepme+ membership?
Published February 5th, 2025 by Denver Dublada
Assign or Share a Sleepme+ Membership Log into your account. Navigate to the Memberships section. To assign membership access to someone else: Select an available membership by Manage Access. Click Share. Send the link to the individual you wish to give access to. Instruct the individual to access the link, which will guide them to sleep.me
Why does the water droplet keep showing up on my unit's display screen?
Published February 5th, 2025 by Denver Dublada
Water Droplet icon on OOLER If you notice that the water icon on your Cube or OOLER keeps indicating that the water level is low, you will want to check the unit for leaks. The system circulates water through a closed loop, however water evaporation will contribute to refills. The most common areas where water can leak from a unit are from underneat
Contact Sleepme Customer Experience Team
Published January 13th, 2025 by Denver Dublada
Contact Sleepme Customer Experience Team Submit a Ticket Call Us Submit a ticket to our Customer Experience Team Estimated response time 1-2 days 855-999-7797 9am - 9pm EST Mon- Fri Voicemails will be returned on our next business day
Dock Pro and Sleep Tracker Network Connectivity Troubleshooting Guide
Published March 4th, 2025 by Denver Dublada
Dock Pro and Sleep Tracker Network Connectivity Troubleshooting Guide This guide combines troubleshooting steps and FAQs to help you successfully connect your Dock Pro and Sleep Tracker to your wireless network and resolve any connectivity issues that may arise. Wi-Fi Compatibility Requirements Your Dock Pro and Sleep Tracker will only connect t
What is Warm Awake?
Published February 5th, 2025 by Denver Dublada
Warm Awake Feature Warm Awake is a feature that will heat the bed starting 15 minutes before your Wake Time. It will run for 20 minutes and then shut-off. Your body’s internal clock needs to warm up a few degrees to signal the brain that a new day is about to begin, and sleep should end. Warm Awake will increase your core body temperature to simula
How can I verify my Bluetooth settings for the Sleepme app?
Published February 5th, 2025 by Denver Dublada
Enable Bluetooth Settings on your Phone Android Users: Open the Settings app on your device. Go to Connections. Select Bluetooth. Confirm that the Bluetooth option is enabled (the toggle should be in the ON position). iOS Users: Open the Settings app on your device. Navigate to Bluetooth. Ensure that the Bluetooth option is enabled (the toggle s
How Do Manual Changes Affect My Sleep Program?
Published February 5th, 2025 by Denver Dublada
Manual Changes to Sleep Program One of the greatest features of the Chilipad Dock Pro system is that you can set sleep programs that your system will run automatically, but what if you want to make a manual change while a sleep program is running? Sleep programs when activated will take priority over any manual changes that are made, so if you feel
Download and install the Sleepme App
Published February 5th, 2025 by Denver Dublada
Connecting Your Chilipad Dock Pro to the Sleepme App The Sleepme app is now available for download on both major mobile platforms, with full support for the English language. Android users can access the app through the Google Play Store, while Apple users can download it from the Apple App Store. Installation Video We'll be walking you throug
Does Sleepme have an API?
Published February 5th, 2025 by Denver Dublada
Public API Page Sleepme is pleased to announce the launch of our public API page. This resource is designed for those seeking to integrate third-party devices or develop enhancements for our system. Visit the Sleepme Technology Portal.
What should I do when my OOLER displays an error code?
Published February 5th, 2025 by Denver Dublada
OOLER Sleep System Error Codes If your OOLER shows an error code, please follow the steps below in the following order: Turn off the OOLER and then unplug the OOLER for 1 minute. Plug the OOLER back in and then press the Power Button to turn it on. If the error code persists, then try a Factory Reset by holding down the Power Button for 15 seconds u
What roles do the Admin and Sleeper play in ownership of a Chilipad Dock Pro and Sleep Tracker?
Published February 5th, 2025 by Denver Dublada
Difference Between Sleeper and Admin The Dock Pro and Sleep Tracker features two roles: Admin and Sleeper. An Admin is responsible for bringing the Dock Pro online and has the authority to delete devices. A Sleeper is an invited user who can claim, edit, and share devices, but does not have administrative privileges. Admin An Admin is responsib
Schedule Feature of the OOLER App
Published February 5th, 2025 by Denver Dublada
Schedule Feature on OOLER App The schedule feature on the OOLER® app is what allows you to customize your temperature schedules. Setting Up Your OOLER Schedule Now that you're logged in and your OOLER is synced to your app, it’s time to set up a schedule for your OOLER(s). Navigate to the bottom of your app's screen. Click on the "Schedule" opt
Instructions for Draining Water from Your Dock Pro
Published February 6th, 2025 by Denver Dublada
Drain Water Instructions for the Dock Pro and Chilipad Pro Draining the Dock Pro Lift up on the removable reservoir and pour the water into a sink. Dry any remaining water inside the reservoir with a towel. Unplug the 7-foot hoses from the back of the Dock Pro. Carry the Dock Pro over to a sink or a bin. Tilting the unit backwards, insert the
What is Hiber-AI and its features?
Published February 5th, 2025 by Denver Dublada
Understanding Hiber-AI Hiber-AI empowers your Dock Pro with data from your Sleep Tracker to alter your programs. Hiber-AI runs based on your sleep programs within Sleepme App. Read More: What is Hiber-AI and How Does it Work Hiber-AI Requirements Hiber-AI runs based on a set of requirements. A Dock Pro needs to be connected to the internet and claim
What should I do if my OOLER schedule is not working properly?
Published February 5th, 2025 by Denver Dublada
How to Fix Your OOLER Schedule Update the App: Go to the App Store or Google Play Store and check for updates to ensure you have the latest version of the app. Check Firmware Version: Verify that your Control Unit is on the latest firmware. If it is up-to-date, you won’t see a white “Firmware Update” banner on the Dashboard. Re-sync Your S
Who can I invite to my Sleep Tracker?
Published February 5th, 2025 by Denver Dublada
Sleep Tracker Invite Sleep Tracker data can only be collected and analyzed on behalf of the user who has claimed ownership of the device. Therefore, sharing a tracker between individuals is generally not advisable. If you are configuring the Sleep Tracker for another person, they will need to accept the sharing invitation, claim the tracker, and pro
Warm Awake Feature on the OOLER App
Published February 5th, 2025 by Denver Dublada
OOLER App Warm Awake Feature The Warm Awake feature functions as an alarm clock replacement, waking you up by gently warming the bed temperature to trigger your body’s natural wake response. iOS and Android If you are on iOS version 1.5 or later or Android 1.5.11 or later; Warm Awake will heat the bed starting at your Wake Time and will increase fo
How do I setup my Chilipad Cube?
Published February 5th, 2025 by Denver Dublada
Setup Your Chilipad Cube Sleep System Congratulations on purchasing a Chilipad Cube! Here’s a quick video tutorial on how to set it up with step by step instructions. Installation Instructions for Your Chilipad Cube To ensure a successful installation, please follow these step-by-step instructions: Unfold Your Cooling Mattress Pad Carefully rem
Download the OOLER App
Published February 5th, 2025 by Denver Dublada
Download OOLER Sleep System App The OOLER iOS and Android apps are available for download on the iOS App Store for iOS devices and on Google Play for Android devices.
My Chilipad Cube is showing an Error, what should I do?
Published February 5th, 2025 by Denver Dublada
Chilipad Cube Error Codes If your Chilipad Cube Bed Cooling System displays one of the following error codes (F1, F2, F3, F4, F5, F6), we recommend the following instructions. F1 Error Code: Turn off the Chilipad Cube. Unplug the Chilipad Cube and then wait a minute before plugging back into the Chilipad Cube. ( Note: This can be done from the base
Draining your OOLER
Published February 5th, 2025 by Denver Dublada
Draining your OOLER Unplug the power cord from the outlet and disconnect the power cord and hose from the Control Unit. Carry the Control Unit to the sink or tub, remove the reservoir cap, tilt the unit slightly toward its backside, and then insert the drain key into the back of the unit. Drain until the water trickles from the unit. DO NOT turn the
Chili Cool Mesh Pad Information
Published February 5th, 2025 by Denver Dublada
Chili Cool Mesh Pad Information The Chilipad Cool Mesh is dual-sided: The comfy side is cotton/poly fabric, and the cooler side is made from Cool Mesh material. Polyester batting is layered between the comfy side and the active cooling silicone tubing. With normal usage, the silicone tubing is strong and pliable. Even curious pets won't puncture th
How do I Sync my Chilipad Cube to my remote?
Published February 5th, 2025 by Denver Dublada
Syncing Chilipad Cube and Remote To power on the Chilipad Cube: Press and hold the “ON/OFF” button on the Chilipad Cube for 5 seconds. The display will show a blinking “888”. Turn on the Remote Control: Once the remote is on, the Chilipad Cube will display the current temperature. Switch Between Fahrenheit and Celsius: Turn off the Remote contro
Deep Clean Feature on the OOLER App
Published February 5th, 2025 by Denver Dublada
Deep Clean Feature The Deep Clean feature cleans the OOLER Control Unit through its internal UV light. The OOLER Control Unit will run at 75˚F for one hour during this process. We suggest using this if you want an additional cleaning beyond the current auto-cleaning performance. To perform a Deep Clean, turn the unit On. Then in the app go to the D
Where to place your OOLER
Published February 5th, 2025 by Denver Dublada
OOLER Placement We recommend putting your control unit on a flat surface near or under your bed. Proper spacing will also help ensure optimal performance. We recommend at least a 12-inch radius around the OOLER unit.
How do I set up my OOLER?
Published February 5th, 2025 by Denver Dublada
Setting Up the OOLER Sleep System Click the video below to get started:
Adjusting Fan Speeds In The OOLER App
Published February 5th, 2025 by Denver Dublada
OOLER Silent, Regular, and Boost Settings You can adjust the fan speed of the Control Unit only through the OOLER app. Silent it will be much quieter but you'll be trading cooling/heating speed for sound. Normal will be on the quieter side but will also raise or lower the temperature at a more moderate speed. Boost will be the loudest setting an
How do you switch between Fahrenheit and Celsius on the OOLER?
Published February 5th, 2025 by Denver Dublada
Fahrenheit and Celsius Settings The temperature unit on the OOLER can be changed two different ways: On the OOLER itself or through the OOLER app. OOLER Hold down the Temperature (+) button and Temperature ( - ) button simultaneously for 5 seconds to change the temperature units. OOLER app To change your Device Unit Preference launch the OOLER
What to do if my OOLER isn’t connecting to the app?
Published February 5th, 2025 by Denver Dublada
OOLER Connecting Issues Connecting to a Previously Paired Device If you are attempting to connect to an OOLER using a phone or tablet that has previously paired with the device, follow these steps: Power On the OOLER: Press and hold the power button on the OOLER until the Bluetooth logo starts flashing (approximately 5 seconds). Refresh the App: O
Cleaning the Dock Pro Air Filter
Published February 6th, 2025 by Denver Dublada
Clean Dock Pro Air Filter Periodically check the removable grille and wipe clean. Simply remove the grille on the left side of the device using your fingers. It should unsnap easily. Wipe clean and then re-snap into place.
Getting started with the OOLER App
Published February 5th, 2025 by Denver Dublada
OOLER App Overview: Whether you are new to our company or just to the OOLER, you are bound to have questions around the system and its app. Below you will find a list of "getting started" steps that should help you get set up and sleeping better! How do I sign up for an OOLER account? Once you've downloaded the app from either the App Store or t
Bedtime Reminder notification on my OOLER app
Published February 5th, 2025 by Denver Dublada
Bedtime Reminder This feature was created so that you could have a reminder to head to bed! To take full advantage of the Bedtime Reminder feature in the OOLER app, you need to ensure that the app has permission to send push notifications on your mobile device. This allows you to receive timely reminders based on your preferences. Follow the ste
Cleaning your OOLER
Published February 5th, 2025 by Denver Dublada
OOLER Care Instructions Did you know your OOLER requires monthly cleaning to run properly and extend its lifespan? OOLER Monthly MaintenanceOnce per month, add one packet of the Chilipad System Cleaner to your Control Unit. Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc.). If this should occur, dra
Chilipad Cube Manual
Published February 10th, 2025 by Denver Dublada
Chilipad Cube Manual Download the Chilipad Cube manual.
Washing your OOLER Hydronic Pad
Published February 5th, 2025 by Denver Dublada
Washing Mattress Pad To clean the OOLER Hydronic Pad, use a front-loading washing machine that does not have an agitator. For older models where the gray hose cannot be detached, fasten the pad tubes with the Velcro strap. If you have the newer model, you can disconnect the hose before washing. Use cold water and select the delicate cycle for washi
How do I factory reset my OOLER Control Unit?
Published February 5th, 2025 by Denver Dublada
Instructions for Factory Resetting the OOLER Control Unit Press and hold the power button on the OOLER Control Unit for 15 seconds. Wait for the Control Unit to turn off, which indicates that the factory reset was successful. Turn the Control Unit back on. It will automatically reset to a default temperature of 68 degrees Fahrenheit.
I live outside of the United States, do I need a special plug to operate your Sleep System?
Published January 13th, 2025 by Denver Dublada
International use Our Sleep Systems are meticulously engineered to operate on AC 100 - 240V, making them suitable for use anywhere in the world without the need for a voltage converter. Please be advised that you will require an outlet plug adapter specific to your location. Additionally, kindly note that our systems are shipped with a US power cord
Connecting your OOLER to your smartphone
Published February 5th, 2025 by Denver Dublada
Control Your OOLER Bed Temperature from Your Smartphone With OOLER, you can control your bed’s temperature directly from your smartphone. Whether you prefer it cool or cozy, adjusting your sleep settings is effortless. Explore how this can revolutionize your nighttime routine and boost your comfort for a restorative sleep! Check out the instructiona
How do I change my WiFi network on my Chilipad Dock Pro?
Published February 5th, 2025 by Denver Dublada
Change WiFi Network on Dock Pro Need to update the WiFi connection for your Chilipad Dock Pro? It’s a simple process that will help ensure your device stays connected and functions smoothly. Just follow these easy steps: Open the Sleepme app on your device. Head over to the 'My Devices' page. Find and select your Dock Pro from the list. Tap on ‘Chan
Dock Pro Not Pumping Water into Pad
Published February 6th, 2025 by Denver Dublada
Dock Pro Not Pumping Water into Pad If your Dock Pro Sleep System is not pumping water into the pad, follow these troubleshooting steps to identify and resolve the issue. Common Causes: Misconnections between the hose connectors and the unit or pad. Air bubbles causing a blockage in the line. Debris in the line that may cause an obstruction. C
How do I prepare my Chilipad Dock Pro for traveling?
Published February 6th, 2025 by Denver Dublada
Chilipad Dock Pro & Traveling Follow the drain instructions for both the Dock Pro and Chilipad Pro . Be sure to protect the Dock Pro control unit by placing it in a box. The Chilipad Pro should be folded and placed in a bag, away from sharp objects. A small amount of water may still be in the system so you will want to store it in a room temper
Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?
Published February 6th, 2025 by Denver Dublada
Can someone hack my Wi-Fi if they know my Chilipad's MAC address? Your Chilipad's MAC address is like a unique ID number for your device. The Sleepme app uses it to connect to your Chilipad. You see this ID when you first set up the Chilipad and pair it with your phone using Bluetooth. It looks something like "[Control unit name]-[MAC Address]". I
Dock Pro Turning On at Unexpected Times
Published February 6th, 2025 by Denver Dublada
Reasons why your Dock Pro might be turning on at unscheduled times Missing or incorrect time zone If you’ve set up a sleep program for your Dock Pro to follow it is possible that your system is turning on at unexpected times due to the time zone being incorrect or undefined. To check your time zone settings, tap the icon in the upper right corne
What is claiming a Chilipad Dock Pro Device?
Published February 5th, 2025 by Denver Dublada
Claiming a Chilipad Dock Pro Claiming a Dock Pro allows you to: Seamlessly run your sleep program from the Sleepme app Dashboard. Control temperature settings of your Dock Pro directly via the app. All Sleep Programs are automatically synced with the device upon claiming it. Benefits of this feature include: Enhanced overall sleep experience. Op
Has the Chilipad system been tested for EMF (electromagnetic fields)?
Published January 13th, 2025 by Denver Dublada
Has the Chilipad system been tested for EMF? The Chilipad Pro with Dock Pro has been independently tested by RF Exposure Lab in San Marcos, CA. It is compliant for EMF requirements for uncontrolled environment exposure limits specified in ICNIRP 2010 Guidelines for limiting Exposure to Time-Varying Electric, Magnetic, and Electromagnetic Fields (up
How do I turn on/off Hiber-AI?
Published February 5th, 2025 by Denver Dublada
Control Hiber-AI Once Hiber-AI is activated, it remains continuously operational. Activation occurs as soon as you enable any of its automation features. Once engaged, Hiber-AI will operate across all of your programs until you deactivate it. To disable Hiber-AI, all Adjustments and Automation features must first be turned off.
Connect Sleepme App with Health Connect
Published March 31st, 2025 by Denver Dublada
Sleepme offers the ability to sync your sleep data with Health Connect. Health Connect Sleepme offers the ability to sync your sleep data to Health Connect so it can be shared with other third-party apps. Connecting to Health Connect To enable Health Connect access, follow the below steps: Update your SleepMe app to the latest version Once Sl
What will be in my report?
Published January 13th, 2025 by Denver Dublada
Your Sleep Report Within each daily report, you can expect to see session and biometric data about your sleep. All the data that is being reported to you comes from your Insight. Additional Resources: Understanding Deep Sleep What is Heart Rate Variability? What is REM Sleep?
Missing icon fix for the Dock Pro
Published February 6th, 2025 by Denver Dublada
Dock Pro missing icon. You may notice when changing the temperature on your Dock Pro unit that there is an issue with the display screen, for example, your WiFi icon might be missing even though your system is connected to WiFi. If you notice this icon or other items missing from the display screen you will want to unplug the Dock Pro from its power
Privacy Policy
Published January 13th, 2025 by Denver Dublada
Sleepme Privacy Policy Please view our Privacy Policy.
What should I do if my OOLER Control Unit does not power on?
Published February 5th, 2025 by Denver Dublada
OOLER Doesn't Power On If your OOLER Control Unit does not power on, there are a few things to try. Check the outlet to see if that specific outlet has power. Check the power cord to make sure it is fully plugged into the Control Unit. Ensure the unit has a full reservoir of water If you have any questions or concerns, don't hesitate to get in tou
Will my control unit adjust for daylight savings time?
Published January 13th, 2025 by Denver Dublada
Sleep System and Daylight Savings Time The Dock Pro will automatically adjust for daylight savings when connected to WiFi. The OOLER control unit synchronizes its time with the mobile device through the app. To initiate the process, please open the application and establish a connection with the control unit, which usually occurs automatically. On
How do I know it's working?
Published January 13th, 2025 by Denver Dublada
Sleepme's temperature-controlled solutions Take time to adjust Many people notice the life-changing benefits of Sleepme's temperature-controlled solutions after just a few nights, falling in love with the way they feel after a night of restorative sleep. For others, it can take a little longer to get used to the feeling of water flowing under them,
Why is my Chili Cool Mesh™ pad damp?
Published January 13th, 2025 by Denver Dublada
Chili Cool Mesh™ Pad is Damp Condensation is likely the cause of moisture accumulation on your pad. This phenomenon occurs when a surface is cooler than the surrounding air, particularly in conditions of elevated humidity. Moisture will form around the tubes when the air temperature reaches the dew point. A temperature differential exceeding 10°F be
OOLER App Requirements
Published February 5th, 2025 by Denver Dublada
OOLER Sleep System & Bluetooth Yes, you can use the OOLER Control Unit without connecting to Bluetooth. While pairing your phone allows you to access various features in the OOLER app—such as setting a custom schedule, getting bedtime reminders, adjusting fan speed, and more—you can still operate the OOLER Control Unit and Hydronic Pad manually
How do I change the name of my device in the Sleepme app?
Published February 5th, 2025 by Denver Dublada
Changing the Name of a Device Renaming a device can be useful when you want to identify a specific device easily, or if you're sharing devices with others and need to differentiate between them. Follow these simple steps to change the name of a device. Access the Device List Tap the bed icon in the lower right corner of your screen. This will open
Setting up your Chilipad Pro ME Bed Cooling System.
Published January 22nd, 2025 by Denver Dublada
Congratulations on Your New Chilipad Dock Pro Bed Cooling System! A huge thank you for choosing the ultimate solution to transform your sleep experience. We're beyond thrilled to have you on this amazing journey! To unlock the full potential of your Chilipad ME and dive into an unparalleled night's sleep, we've got a special treat for you. Please ta
This app is not authorized to utilize Bluetooth Low Energy
Published February 5th, 2025 by Denver Dublada
This app is not authorized to utilize Bluetooth Low Energy If you encounter this error message on your OOLER app, please follow the steps below to resolve the issue. Android devices Open Settings: Locate and tap the "Settings" app on your Android device. You can typically find it in your app drawer or on the home screen. Access Apps & Noti
What other control units can I use with my Chilipad Pro?
Published February 6th, 2025 by Denver Dublada
Chilipad Pro At this time the only system that can successfully work with the Chilipad Pro is the Dock Pro. Why is that? The Chilipad Pro holds one liter of water, which is five times more water than both the OOLER and Chili Cube are designed to handle. Utilizing the Chilipad Pro in with an OOLER or Cube can result in premature failures and leaks
How do I wash my chiliBLANKET?
Published February 5th, 2025 by Denver Dublada
Cleaning your chiliBLANKET Disassembly: Begin by unzipping the outer cover and carefully removing the weighted insert, which is held in place by fabric ties. Washing the Outer Cover: The removable outer cover is machine washable. Wash the cover in cold water on a delicate cycle and tumble dry on a low setting. Maintenance of Connection Tubes: Regula
How do I wash my Cool Luxe Blanket?
Published February 5th, 2025 by Denver Dublada
How to Wash Cool Luxe Blanket Unzip the outer cover and remove the weighted insert, which is secured in place with buttons. The removable outer cover is machine washable. Machine wash in cold water using delicate cycle. Tumble dry low. Frequently inspect the connection tubes to ensure there are no kinks or restrictions that may prevent the free f
How do I file a claim for my Clyde Protection Plan?
Published January 13th, 2025 by Denver Dublada
Clyde Protection Plan You can file a claim by creating a HiClyde account. If you previously purchased an extended protection plan from Clyde, view Clyde's terms and conditions.
There is already a user which is signed in, message when trying to log into your Sleepme account.
Published January 13th, 2025 by Denver Dublada
Log into Account Message If you see this message when trying to log into your Sleepme account then there is cached information on your app that won't allow you to log in. To resolve this issue you'll need to delete your app and reinstall it, this should remove the corrupted information.
What is claiming a Sleep Tracker Device?
Published February 5th, 2025 by Denver Dublada
Claiming a Sleep Tracker Device Claiming a Sleepme Tracker device opens the door to a comprehensive understanding of your sleep patterns and helps you enhance your overall sleep quality. Access the functionality that tracks your sleep. Utilize the sensor to gather and analyze sleep data. Review the detailed sleep report generated from the collec
Air Solenoid
Published February 22nd, 2025 by Denver Dublada
15 minutes Easy Use Caution Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage. Use Only Genuine Repair Parts Overview When the control unit and pad are initially filled, the air solenoid valve opens to release excess air. This prevents air pr
What are your social media community guidelines?
Published January 13th, 2025 by Denver Dublada
Social Media Guidelines Thank you for visiting our website! Our company values the immense amount of positive effects the use of social media can provide and want our pages to be a place that customers can enjoy. While we highly encourage positive feedback and/or feedback that will help us improve our company, we reserve the right to remove any po
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