Contact Sleepme Support

If you are encountering an issue with your Sleepme, we recommend reaching out to our Member Support Team.

 

You can reach Member Support via email or phone:

 

Reach us via email at help@sleep.me or call us at 877-235-6271 during business hours, 9:00am-8:00pm EST, Monday-Friday. 

 

To help us understand your issue, we recommend you have the following on hand:

 

  1. Order ID or email address associated with your account
  2. A photo or video of the issue for reference.
    1. Video length: ~15 secs; Video Size: 20MB or under (anything larger will be rejected as an email attachment); Volume lowered in the provided video unless the issue relates to the speakers; The video should be focused on the area where the issue is being reported
  3. Device Serial Numbers

 

Providing this information helps our Member Support Team efficiently diagnose and resolve your issue — getting you back up and running as quickly as possible.



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