Here is what to check for-- This is after removing the reservoir & taking a dry towel to remove excess water from the reservoir seat.

1. Is the reservoir cap snug on the reservoir? (You should hear & feel a "click".)
2. When you place the reservoir into the "seat" of the unit, do you feel it give a little? (The reservoir should sit flush with the unit itself-- if it is not, remove the reservoir & place so the "chilisleep" reads from left to right & you feel the unit drop a bit.) 
3. Is chilisleep reading from left to right? (If not, repeat the added portion in step 2.)
4. Unplug the tubing that connects to the unit & pad from both ends & reconnect. 

We realize this is a lot but think of it like a puzzle-- all the pieces have to line up perfectly for the picture to form. 

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