Getting Started

• How to Remove Your Dock Pro Lid
• How to Create a Sleep Program
• Connecting your Dock Pro to Google Assistant & Google Home
• Does it matter which end of the hose I connect to my Dock Pro and which end I connect to my pad or blanket?
• How to confirm/set up a 2.4GHz network
• How much water does it take to fill the Chilipad Pro?

See all 20 articles

Caring for your Dock Pro & Chilipad Pro

• Dock Pro System Maintenance: Monthly and Semi-Annually
• My DockPro System seems to be going through a lot of distilled water.
• What other units can I use with my Chilipad Pro?
• How do I clean the water in my control unit and pad clean?
• How do I clean my Chilipad Pro?
• How do I clean my air filter?

Troubleshooting Dock Pro & Chilipad Pro

• My Dock Pro isn't pumping water into the pad.
• Why is my Dock Pro turning on at odd times?
• Is your Dock Pro Unit leaking?
• How do I factory reset my Dock Pro?
• Does the Dock Pro continue to broadcast Bluetooth once it is connected to WiFi?
• How can I repair my Dock Pro?

See all 10 articles

Traveling With Dock Pro & Chilipad Pro

• How do I prepare my system for traveling? 
• How do I drain the water from my Dock Pro & Chilipad Pro?