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Support Center
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  1. Support Center
  2. Policies, Common FAQs & More
  3. Frequently Asked Questions

Frequently Asked Questions

  • Refer a Friend
  • I want to purchase the Extend Warranty, but I have already completed my purchase
  • How do I know it's working?
  • I have a Twin Mattress. What size system should I buy?
  • RX or Health Insurance Coverage (HSA or FSA covered?)
  • Will my control unit adjust for daylight savings time
  • What type of water should I use for my sleep system?
  • Do your sleep systems work on all mattress types?
  • Can I Wash my Pad?
  • Veteran Donation Details
  • How to find a router’s IP address
  • Why is my Chili Cool Mesh™ pad damp?
  • How do I drain the water out of my pad?
  • How often should I clean my Sleep System?
  • What type of water should I use with my Sleep System?
  • Should I use a Mattress Protector?
  • Are there weight limits to your Sleep Systems?
  • Can I use your Sleep System in a camper, semi-truck, or boat?
  • I live outside of the United States, do I need a special plug to operate your Sleep System?
  • Can I use a Sleep System if I have a medical condition?
  • I have air conditioning, why would I need a Sleep System?
  • Can I purchase a Sleep System as DME? (Durable Medical Equipment)
  • Can I use a Sleep System to help with hot flashes?
  • Common Grounding Questions
  • Can I use a grounding pad or grounding sheet with your sleep system?
  • Are your sleep systems HSA or FSA eligible?
  • How long will a Sleep System last?
  • Contact Sleepme Support
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© 2023 Sleepme Inc. All Rights Reserved.
logo of sleepme
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© 2023 Sleepme Inc. All Rights Reserved.