If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Troubleshooting
-
E1 Error
-
Dock Pro and Sleep Tracker WiFi Network Connectivity Troubleshooting Guide
-
Dock Pro Not Pumping Water into Pad
-
What if my Dock Pro Unit is experiencing leaks?
-
Dock Pro Not Powering Up
-
Dock Pro turn on at unexpected times?
-
How do I stop my removeable reservoir from leaking?
-
Factory Reset your Dock Pro
-
Missing icon fix for the Dock Pro
-
Chilipad Pad Not Cooling/Heating Properly
