If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Chilipad Dock Pro
Setup and Maintenance
-
Chilipad Dock Pro Manual
-
Setting up your Chilipad Pro ME Bed Cooling System.
-
Setting up your Chilipad Pro WE Bed Cooling System.
-
Download and install the Sleepme App
-
Create a Sleep Program
-
Connecting your Dock Pro to Google Assistant & Google Home
-
Cleaning the Dock Pro Air Filter
-
Instructions for Draining Water from Your Dock Pro
-
Sleep System Monthly Maintenance
-
WiFi requirements
Troubleshooting
-
E1 Error
-
Dock Pro and Sleep Tracker Network Connectivity Troubleshooting Guide
-
Dock Pro Not Pumping Water into Pad
-
What if my Dock Pro Unit is experiencing leaks?
-
Dock Pro Not Powering Up
-
Dock Pro Turning On at Unexpected Times
-
How do I stop my removeable reservoir from leaking?
-
Factory Reset your Dock Pro
-
Missing icon fix for the Dock Pro
-
Chilipad Pad Not Cooling/Heating Properly
Frequently Asked Questions
-
How can I find the ideal temperature for sleeping with my Chilipad?
-
Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?
-
What do the icons and numbers on my Dock Pro mean?
-
How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?
-
Why do I have to refill my system water? (Where does the water go?)
-
What type of water should I use with my Chilipad Sleep System?
-
Can I repair my Chilipad?
-
What other control units can I use with my Chilipad Pro?
-
Does my Dock Pro need to be connected to the Internet?
-
How much power does the Chilipad Dock Pro use?
-
How do I Remove the Dock Pro Lid?
-
How do I prepare my Chilipad Dock Pro for traveling?
-
Do I need to save any of the Dock Pro packaging?
-
Can the sleep environment affect the performance of the Dock Pro?
-
Where is the best place to put a Dock Pro?
-
Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?
-
What does Airplane Mode do on the Chilipad Dock Pro?
-
How much water does it take to fill the Chilipad Dock Pro?
-
Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?
-
How do I change the time zone for my Dock Pro in the Sleepme app?
Repair Guides
Chilipad Dock Pro
Setup and Maintenance
-
Chilipad Dock Pro Manual
-
Setting up your Chilipad Pro ME Bed Cooling System.
-
Setting up your Chilipad Pro WE Bed Cooling System.
-
Download and install the Sleepme App
-
Create a Sleep Program
-
Connecting your Dock Pro to Google Assistant & Google Home
More Setup and Maintenance articles
Troubleshooting
-
E1 Error
-
Dock Pro and Sleep Tracker Network Connectivity Troubleshooting Guide
-
Dock Pro Not Pumping Water into Pad
-
What if my Dock Pro Unit is experiencing leaks?
-
Dock Pro Not Powering Up
-
Dock Pro Turning On at Unexpected Times
More Troubleshooting articles
Frequently Asked Questions
-
How can I find the ideal temperature for sleeping with my Chilipad?
-
Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?
-
What do the icons and numbers on my Dock Pro mean?
-
How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?
-
Why do I have to refill my system water? (Where does the water go?)
-
What type of water should I use with my Chilipad Sleep System?
More Frequently Asked Questions articles
-
Can I repair my Chilipad?
-
What other control units can I use with my Chilipad Pro?
-
Does my Dock Pro need to be connected to the Internet?
-
How much power does the Chilipad Dock Pro use?
-
How do I Remove the Dock Pro Lid?
-
How do I prepare my Chilipad Dock Pro for traveling?
-
Do I need to save any of the Dock Pro packaging?
-
Can the sleep environment affect the performance of the Dock Pro?
-
Where is the best place to put a Dock Pro?
-
Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?
-
What does Airplane Mode do on the Chilipad Dock Pro?
-
How much water does it take to fill the Chilipad Dock Pro?
-
Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?
-
How do I change the time zone for my Dock Pro in the Sleepme app?
