Power Supply
Easily replace the power supply in your Dock Pro, restoring functionality and extending the life of your device.
Table of Contents
Use Caution
Before beginning any repairs, please ensure you follow general electrostatic discharge (ESD) safety procedures to protect your device from damage.
Use Only Genuine Repair Parts
Overview
The Chilipad features a high-quality 120/240V switching power supply. Safety first: unplug the unit before proceeding. Replacing the supply is simple, but take care not to damage the control board connectors while adjusting the cage to reach the screws. For added protection, consider disconnecting all control board components before removing the supply.
The white power-in connector at the rear can be challenging to detach. A good pair of needle-nose pliers is essential for reaching and releasing the connector's lock.
What you'll need
Parts
Tools
| Tool 1 | Phillips screwdriver |
| Tool 2 | Wire cutters |
| Supplies | System Cleaner Packet |
| Supplies | Bucket, Distilled Water, Clean Damp Cloth |
Ready the Dock Pro for Disassembly
Click to expand instructions
Unplug the Power Cord: Disconnect the power cord from the Dock Pro.
Unplug the Water Feed Hose: Disconnect the water feed hose from the Dock Pro. *Note: Keep a rag handy for any spilled water.
Remove the Water Reservoir: Take the water reservoir out of its housing.
Dump the Water: Remove the reservoir, then detach the lid and transfer the water into a bucket..
Attach the Drain Key: Secure the Drain Key to the Dock Pro.
Drain Water: Position the Dock Pro over a bucket, holding it at an angle with the drain key pointed downward to drain water from the unit.
Drain remaining water: Align the Dock Pro reservoir opening over the bucket to pour out any remaining water from the unit.
Flip the Dock Pro: Turn the Dock Pro on its side to access the screws.
Remove the Screws: Using a screwdriver, take out the 8 screws.
Reposition the Dock Pro: Once the screws are removed, set the Dock Pro back upright.
Lift the Cover: Lift the cover partially away from the Dock Pro to Identify the display cable connected to the control board, identify the display cable connected to the control board.
Disconnect the Display Cable: Carefully detach it, and then set the Dock Pro housing aside.
Warning: Before proceeding with the Power Supply Replacement section, ensure that the device is unplugged to avoid any risk of electric shock or damage.
Power Supply Replacement
Unscrew the Power Supply Cage: Remove the screws securing the power supply cage to the base.
Open the Power Supply Cage: Gently pop open the two tabs located on either side of the cage.
Disconnect the Wire Harness: Carefully disconnect the 3-wire harness from the power supply by depressing the locking connector to release it before gently pulling the harness away.
Disconnect Power Supply Wires: Unscrew the negative (top) and positive (bottom) screws to disconnect the power supply wires.
Unscrew the Power Supply Shroud: Remove the 2 screws that are holding the shroud to the power supply.
Unscrew the Power Supply: Remove the 4 screws that are holding the power supply to the power supply cage.
Screw in the Power Supply: Align the power supply with the power supply cage and attach it by inserting and tightening the 4 screws.
Screw in the Power Supply Shroud: Reinsert and tighten the 2 screws that secure the shroud to the power supply.
Reconnect Power Supply Wires: Secure the power supply wires by tightening the negative (top) and positive (bottom) screws.
Reconnect the Wire Harness: Carefully reconnect the 3-wire harness to the power supply, ensuring a secure connection.
Close the Power Supply Cage: Gently press down the two tabs on either side of the cage until they snap into place.
Screw the Power Supply Cage Back In: Reinsert and tighten the screws that secure the power supply cage to the base.
Reassembling the Dock Pro
Click to expand instructions
Retrieve the Dock Pro Housing: Take the Dock Pro housing that was previously set aside.
Reconnect the Display Cable: Carefully attach the display cable back to the control board.
Lower the Cover: Gently lower the cover back into place on the Dock Pro.
Reposition the Dock Pro: Set the Dock Pro upright.
Reinsert the Screws: Using a screwdriver, insert and tighten the 8 screws securely.
Flip the Dock Pro: Turn the Dock Pro back to its original upright position.
Reattach the Water Reservoir: Place the water reservoir back into its housing.
Reconnect the Water Feed Hose: Attach the water feed hose back to the Dock Pro.
Plug in the Power Cord: Reconnect the power cord to the Dock Pro.
Instructions for Refilling Your Dock Pro
- Open the reservoir and add one packet of System Cleaner.
- Fill the reservoir with distilled water.
- Using a clean damp cloth, wipe down the control unit to keep it clean and functioning properly.
- Power up the Dock Pro and check for leaks.
- Refill the reservoir as necessary until the system is completely filled.
- Reattach the cap to seal the reservoir.
If you have any questions or concerns, don't hesitate to get in touch with our Customer Experience Team.