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Frequently Asked Questions

  • Should I use a Mattress Protector?

  • I own a twin mattress. What size system should I purchase?

  • Has the Chilipad system been tested for EMF (electromagnetic fields)?

  • Are your sleep systems HSA or FSA eligible?

  • Contact Sleepme Customer Experience Team

  • Where can I find the Chilipad Cool Mesh™ law label?

  • How long will a Sleep System last?

  • Can I use a grounding pad or sheet with your sleep system?

  • Are your products grounded?

  • Can I purchase a Sleep System as DME? (Durable Medical Equipment)

  • I have air conditioning, why would I need a Chilipad?

  • I live outside of the United States, do I need a special plug to operate your Sleep System?

  • Are there weight limits to your Chilipad?

  • Can I use your Sleep System in a camper, semi-truck, or boat?

  • What type of water should I use with my Chilipad Sleep System?

  • Why is my Chili Cool Mesh™ pad damp?

  • Will my control unit adjust for daylight savings time?

  • Does the Chilipad work on all mattress types?

  • Are you a reporter, editor or influencer and want to work with us?

  • What is in the Chilipad System Cleaner?

  • How do I know it's working?

  • How do I drain the water out of my Chilipad?

  • Can I Wash my Chilipad Pro Mattress Topper?

  • WiFi requirements

  • Why do I have to refill my system water? (Where does the water go?)

  • What is the Cost of a Sleepme+ Membership?

Sleep Health and Wellness

  • Can I use a Sleep System to help with hot flashes?

  • Can I use a Chilipad if I have a medical condition?

  • What are the stages of sleep?

  • What is RHR?

  • What is Respiratory Rate?

  • What is Sleep Latency?

  • What is Heart rate variability (HRV)?

  • What are Movements and Out of Bed Events?

Terms of Service

  • How do I file a claim for my Clyde Protection Plan?

  • What are your social media community guidelines?

  • Privacy Policy

  • Terms & Conditions

  • Warranty Policy

  • Does Sleepme offer a Military, frontline work, and first responder discount?

  • Military and Veteran Support

  • What Does the 30-Night Sleep Trial Include?
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

  • Should I use a Mattress Protector?

  • I own a twin mattress. What size system should I purchase?

  • Has the Chilipad system been tested for EMF (electromagnetic fields)?

  • Are your sleep systems HSA or FSA eligible?

  • Contact Sleepme Customer Experience Team

  • Where can I find the Chilipad Cool Mesh™ law label?

More Frequently Asked Questions articles

  • How long will a Sleep System last?

  • Can I use a grounding pad or sheet with your sleep system?

  • Are your products grounded?

  • Can I purchase a Sleep System as DME? (Durable Medical Equipment)

  • I have air conditioning, why would I need a Chilipad?

  • I live outside of the United States, do I need a special plug to operate your Sleep System?

  • Are there weight limits to your Chilipad?

  • Can I use your Sleep System in a camper, semi-truck, or boat?

  • What type of water should I use with my Chilipad Sleep System?

  • Why is my Chili Cool Mesh™ pad damp?

  • Will my control unit adjust for daylight savings time?

  • Does the Chilipad work on all mattress types?

  • Are you a reporter, editor or influencer and want to work with us?

  • What is in the Chilipad System Cleaner?

  • How do I know it's working?

  • How do I drain the water out of my Chilipad?

  • Can I Wash my Chilipad Pro Mattress Topper?

  • WiFi requirements

  • Why do I have to refill my system water? (Where does the water go?)

  • What is the Cost of a Sleepme+ Membership?

Sleep Health and Wellness

  • Can I use a Sleep System to help with hot flashes?

  • Can I use a Chilipad if I have a medical condition?

  • What are the stages of sleep?

  • What is RHR?

  • What is Respiratory Rate?

  • What is Sleep Latency?

More Sleep Health and Wellness articles

  • What is Heart rate variability (HRV)?

  • What are Movements and Out of Bed Events?

Terms of Service

  • How do I file a claim for my Clyde Protection Plan?

  • What are your social media community guidelines?

  • Privacy Policy

  • Terms & Conditions

  • Warranty Policy

  • Does Sleepme offer a Military, frontline work, and first responder discount?

More Terms of Service articles

  • Military and Veteran Support

  • What Does the 30-Night Sleep Trial Include?
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Work With Us
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Customer Support
Customer Service and Product Support Military and First Responder DiscountHSA/FSA Eligibility
Products
Chilipad Dock ProChilipad CubeSleep Tracker by SleepmeChilipad Matress Protector
Resources
MindfulnessWellnessBlogDeveloper API
Company
About UsCareers
Info
AccessibilityWarrantyPatentsShipping & Returns
Work With Us
Partners & AffiliatesBulk Sales
Customer Support
Customer Service and Product Support Military and First Responder DiscountHSA/FSA Eligibility
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