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Frequently Asked Questions
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Contact Sleepme Customer Experience Team
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What is the Cost of a Sleepme+ Membership?
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Should I use a Mattress Protector?
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I own a twin mattress. What size system should I purchase?
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Are your sleep systems HSA or FSA eligible?
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Where can I find the Chilipad Cool Mesh™ law label?
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How long will a Sleep System last?
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Can I use a grounding pad or sheet with your sleep system?
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Are your products grounded?
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Has the Chilipad system been tested for EMF (electromagnetic fields)?
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Can I purchase a Sleep System as DME? (Durable Medical Equipment)
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I have air conditioning, why would I need a Chilipad?
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I live outside of the United States, do I need a special plug to operate your Sleep System?
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Are there weight limits to your Chilipad?
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Can I use your Sleep System in a camper, semi-truck, or boat?
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What type of water should I use with my Chilipad Sleep System?
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Why is my Chili Cool Mesh™ pad damp?
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Will my control unit adjust for daylight savings time?
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Does the Chilipad work on all mattress types?
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Are you a reporter, editor or influencer and want to work with us?
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What is in the Chilipad System Cleaner?
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How do I know it's working?
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How do I drain the water out of my Chilipad?
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Can I Wash my Chilipad Pro Mattress Topper?
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WiFi requirements
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Why do I have to refill my system water? (Where does the water go?)
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Do you accept non-working systems for refurbishment or recycling?
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Do you offer a Full Size Chilipad?
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What payment methods and financing options does Sleepme offer?
Sleep Health and Wellness
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Can I use a Sleep System to help with hot flashes?
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Can I use a Chilipad if I have a medical condition?
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What are the stages of sleep?
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What is RHR?
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What is Respiratory Rate?
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What is Sleep Latency?
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What is Heart rate variability (HRV)?
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What are Movements and Out of Bed Events?
Terms of Service
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How do I file a claim for my Clyde Protection Plan?
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What are your social media community guidelines?
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Privacy Policy
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Terms & Conditions
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Warranty Policy
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Does Sleepme offer a Military, frontline work, and first responder discount?
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Military and Veteran Support
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What Does the 30-Night Sleep Trial Include?
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I want to buy the Extended Warranty, but I've already completed my purchase.
Frequently Asked Questions
-
Contact Sleepme Customer Experience Team
-
What is the Cost of a Sleepme+ Membership?
-
Should I use a Mattress Protector?
-
I own a twin mattress. What size system should I purchase?
-
Are your sleep systems HSA or FSA eligible?
-
Where can I find the Chilipad Cool Mesh™ law label?
More Frequently Asked Questions articles
-
How long will a Sleep System last?
-
Can I use a grounding pad or sheet with your sleep system?
-
Are your products grounded?
-
Has the Chilipad system been tested for EMF (electromagnetic fields)?
-
Can I purchase a Sleep System as DME? (Durable Medical Equipment)
-
I have air conditioning, why would I need a Chilipad?
-
I live outside of the United States, do I need a special plug to operate your Sleep System?
-
Are there weight limits to your Chilipad?
-
Can I use your Sleep System in a camper, semi-truck, or boat?
-
What type of water should I use with my Chilipad Sleep System?
-
Why is my Chili Cool Mesh™ pad damp?
-
Will my control unit adjust for daylight savings time?
-
Does the Chilipad work on all mattress types?
-
Are you a reporter, editor or influencer and want to work with us?
-
What is in the Chilipad System Cleaner?
-
How do I know it's working?
-
How do I drain the water out of my Chilipad?
-
Can I Wash my Chilipad Pro Mattress Topper?
-
WiFi requirements
-
Why do I have to refill my system water? (Where does the water go?)
-
Do you accept non-working systems for refurbishment or recycling?
-
Do you offer a Full Size Chilipad?
-
What payment methods and financing options does Sleepme offer?
