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Frequently Asked Questions

  • How can I find the ideal temperature for sleeping with my Chilipad?

  • Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?

  • What do the icons and numbers on my Dock Pro mean?

  • How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?

  • Why do I have to refill my system water? (Where does the water go?)

  • What type of water should I use with my Chilipad Sleep System?

  • Can I repair my Chilipad?

  • What other control units can I use with my Chilipad Pro?

  • Does my Dock Pro need to be connected to the Internet?

  • How much power does the Chilipad Dock Pro use?

  • How do I Remove the Dock Pro Lid?

  • How do I prepare my Chilipad Dock Pro for traveling? 

  • Do I need to save any of the Dock Pro packaging?

  • Can the sleep environment affect the performance of the Dock Pro?

  • Where is the best place to put a Dock Pro?

  • Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?

  • What does Airplane Mode do on the Chilipad Dock Pro?

  • How much water does it take to fill the Chilipad Dock Pro?

  • Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?

  • How do I change the time zone for my Dock Pro in the Sleepme app?

  • What Does 05 39 on the Dock Pro's Display Mean at Startup?

  • Is the Dock Pro compatible with elevated sleeping setups, like bunk beds or lofted dorm beds?

  • Home
  • Chilipad Dock Pro
  • Frequently Asked Questions

Frequently Asked Questions

  • How can I find the ideal temperature for sleeping with my Chilipad?

  • Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?

  • What do the icons and numbers on my Dock Pro mean?

  • How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?

  • Why do I have to refill my system water? (Where does the water go?)

  • What type of water should I use with my Chilipad Sleep System?

More Frequently Asked Questions articles

  • Can I repair my Chilipad?

  • What other control units can I use with my Chilipad Pro?

  • Does my Dock Pro need to be connected to the Internet?

  • How much power does the Chilipad Dock Pro use?

  • How do I Remove the Dock Pro Lid?

  • How do I prepare my Chilipad Dock Pro for traveling? 

  • Do I need to save any of the Dock Pro packaging?

  • Can the sleep environment affect the performance of the Dock Pro?

  • Where is the best place to put a Dock Pro?

  • Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?

  • What does Airplane Mode do on the Chilipad Dock Pro?

  • How much water does it take to fill the Chilipad Dock Pro?

  • Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?

  • How do I change the time zone for my Dock Pro in the Sleepme app?

  • What Does 05 39 on the Dock Pro's Display Mean at Startup?

  • Is the Dock Pro compatible with elevated sleeping setups, like bunk beds or lofted dorm beds?

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Products
Chilipad Dock ProChilipad CubeSleep Tracker by SleepmeChilipad Matress Protector
Resources
MindfulnessWellnessBlogDeveloper API
Company
About UsCareers
Info
AccessibilityWarrantyPatentsShipping & Returns
Work With Us
Partners & AffiliatesBulk Sales
Customer Support
Customer Service and Product Support Military and First Responder DiscountHSA/FSA Eligibility
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