Dock Pro Not Powering Up

A Chilipad Dock Pro sleep system might experience no power due to a few potential issues, including: a faulty power cord, a problem with the power outlet, a malfunctioning power switch on the unit itself, a faulty internal power supply, or an empty water reservoir which can sometimes trigger a safety mechanism preventing power to the pump. 

If your Chilipad Dock Pro is not powering up, follow these steps to identify and resolve the issue. 

Basic Troubleshooting:

Display Screen

• Observe the display screen activating:
• Examine the Dock Pro for the illuminated display screen. If the light is on, the unit is powered.
• Ensure that the control panel is not damaged and that the buttons are not stuck or unresponsive.

Check Power Source

• Ensure Firm Connection:
   Make sure the power cord is securely plugged into both the outlet and the Dock Pro unit.
• Verify Outlet Functionality:
  Make sure the power outlet you are using is functioning. Plug in another device (like a lamp or phone charger) to see if it works.
• Remove Surge Protector:
  If the unit is plugged into a surge protector, remove the surge protector and plug the unit directly into the wall outlet. This helps to determine if the surge protector is causing any issues.
• Check Power Cord:
  Inspect the power cord for any visible damage, frays, or kinks. If damaged, replace the cord.

Reset the Unit

• Unplug the unit from the power source.
• Wait for 10 seconds, then plug it back in.
• Check if it powers up after resetting.

If your Dock Pro is still not turning on, please contact our Customer Experience Team for additional assistance.