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I haven’t received a password reset.

What to do if you haven't received a password reset email and how to troubleshoot the issue to regain access to your account.

Written by Denver Dublada

Updated at April 17th, 2025

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Table of Contents

Troubleshooting Password Reset Emails Have you verified your account?

Troubleshooting Password Reset Emails

 

If you sent the password reset email but never received it, please check your spam or promotions folder. 

Make sure both noreply@sleep.me and notifications@sleep.me are not blocked. The email will come from one of these addresses.

 

Have you verified your account?

If you have not verified your Sleepme account, you will not receive a password reset email. Check your inbox for a verification email.

 

 

If you can't find the password reset email for more than an hour or you need assistance with account verification , please contact our Customer Experience Team.

 

Using the sleepme app

 

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