Why is my pad not working but my Cube seems fine?

Mattress Pad Not Working with Cube Sleep System

If the Cube is working but the pad doesn't seem to be cooling or heating properly it can be caused by a bad connection or a blockage. To resolve this issue try disconnecting the tubing from the Cube by disconnecting the tubing from the Cube & pad.

Next, are there any kinks in the pad? They won't be visible to the eye, you'll have to manually feel along the tubing of the pad. The tubing that connects the unit & pad may have a kink, check there by disconnecting from both ends. 

Now, lets reconnect the unit to the pad and turn the unit on HI for an hour. Can you feel the warmth reaching the pad now? What about coolness when you switch to LO? Additionally, if you have a WE system try swapping the Cube in question with the other Cube. Does the issue follow the Cube or stay with the pad? 

If the issue persists, your Cube may need to be serviced or replaced. Find the serial number on your Cube (located on the barcode sticker on the bottom of your Cube). Please make sure to enter this on the form when reaching out to Customer Experience.


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