Easy Returns for Your Sleepme Products

We want you to love your Sleepme products, but if you're having issues, we make returns as easy as possible. Please be sure to have your Serial Number and Order number available to provide to us while on the phone or in your email correspondence.

All products are eligible for return within 30 days of the product's delivery. View our limited product warranty information.
We will issue a return authorization number and refund your purchase price within 30 days after we have received the product back.

We cannot process returns for products purchased from third-party retailers, so you will need to contact them directly to find out their return policy.

If you're a customer from outside of the contiguous USA please note that the customer is responsible for all shipping costs associated with the order.

What is your Holiday Season Return Window?
Bed Cooling system purchases made November 10th through December 25th of any given year have an extended Sleep Trial Guarantee through January 25th of the following year.

If you have any questions or concerns, don't hesitate to get in touch with our 

For any inquiries or to start the return process, please reach out to our Customer Experience Team.