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How do I report a damaged or missing order?

What to do if your order is marked as delivered but hasn't arrived at your address.

Written by Denver Dublada

Updated at April 21st, 2025

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Table of Contents

Instructions for Reporting Missing Order.

Instructions for Reporting Missing Order.

Damage Missing Icon

If you are experiencing issues with your order, please contact our Customer Experience Team. To facilitate a prompt resolution, please provide the following information in your email:

  • Your order number and tracking ID
  • Your full name
  • Your email address associated with the order
  • A detailed list of the missing item(s) from your order

 

missing package undelivered incorrect location lost item delivery issue damaged mis-ship broken missing order incorrect address wrong address resolve

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