If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Support
  • Home
  • Sleep Tracker
  • Setup and Installation

Sleepme Tracker Manual

Discover how to use your Sleepme Tracker to monitor your sleep patterns, analyze your data, and improve your overall sleep quality.

Written by Denver Dublada

Updated at April 23rd, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Chilipad Dock Pro
    Setup and Maintenance Troubleshooting Frequently Asked Questions Repair Guides
  • Sleepme Mobile App
    Setup and Installation Frequently Asked Questions Troubleshooting Hiber-AI
  • Sleep Tracker
    Setup and Installation Sleepme+ Tips, Tricks & Best Practices Troubleshooting Frequently Asked Questions
  • Orders
  • Frequently Asked Questions
    Sleep Health and Wellness Terms of Service
  • Chilipad Cube
    Setup and Maintenance Frequently Asked Questions Troubleshooting Repair Guides
  • OOLER
    Setup and Maintenance OOLER App Frequently Asked Questions Troubleshooting
  • Accessories
    Weighted Blankets
+ More

Table of Contents

Sleepme Tracker Manual Tired of being tired? What you’ll need to get started What’s in the box 1| Sleepme Tracker 2| Power Supply 3| USB Power Cable 4| The Sleepme App Important Safety Instructions Please read all instructions before using this device IT’S SIMPLE Set up your sleep sensor Features Benefits Benefits Questions, Tips & Tricks Tips & Tricks Questions LED Status Indicator Limitations Maintenance Storage Factory Reset The Sleep Tracker can be reset to factory settings in two ways. Technical & Operating Specs Correct Disposal of this product FCC

Sleepme Tracker Manual 

Download the Sleep Tracker by Sleepme manual. 

Sleepme Tracker

Tired of being tired?

Knowledge is key to understanding and optimizing your sleep. Business leader Peter Drucker once said, “If you can’t measure it, you can’t improve it” and that applies to your sleep as well. Did you know that sleep is the foundation of your overall health? You’re reading this, so you probably already knew that. We’re excited for you to begin tracking your sleep. Here at Sleepme, we’re dedicated to help you achieve your goals, your dreams, and live a better life. And that starts with a great night’s sleep. Nighttime is the best opportunity to get an accurate read on your overall health as your body is in a more consistent state. A sleep tracker is able to help track your health vitals while you are asleep. The Sleepme utilizes multiple sensors to monitor, track and report on a variety of health and sleep-related metrics like heart rate, respiratory rate, in-bed temperature, and room humidity. Based on these inputs, the Sleepme analytics platform will automatically generate detailed sleep reports, make recommendations, and over-time suggest habits for you to improve your sleep routine - turning better nights into better days. All of this is available in the Sleepme app and on the sleep.me website.

What you’ll need to get started

What you’ll need to get started

What’s in the box

What’s in the box 

1| Sleepme Tracker 

  • Sensor Pad 
  • Sensor Cover 
  • Sensor cable 
  • Hub 
    • USB Power Port 
    • Reset Button 
    • LED Status 
    • Ambient Temperature & Humidity Sensor Vents 

2| Power Supply 

3| USB Power Cable 

4| The Sleepme App 

*Not included in box / download


Important Safety Instructions 

Please read all instructions before using this device

  • Use this product only for its intended use as described in these instructions within this manual. 
  • Do not operate the system with a damaged cord or plug, after the system malfunctions, or has been dropped/damaged in any manner. Return unit to an authorized service facility for examination and repair. 
  • Keep the power cord away from heated surfaces. 
  • For best performance, keep ambient sensor vents open and clear of debris. 
  • Do not use outdoors. 
  • Arrange power cord away from traffic areas to avoid trip hazards. 
  • Do not route USB power supply cable through the mattress or box spring. 
  • Do not allow the cords to be pinched. 
  • Keep the hub away from drafty areas that may become damp or wet such as an open window. 
  • Do not use pins. They may damage the electric wiring. 
  • Be sure that this product is used on an alternating-current supply circuit of the proper voltage. 
  • Unplug when not in use. 
  • If improper operation of this item is observed, discontinue its use immediately and consult the manufacturer or the dealer regarding its repair. 
  • Wrapping the sensor cable around the hub may damage the cord. Loop sensor cable loosely when storing. 
  • Do not roll, bend, or crease the sensor pad.

IT’S SIMPLE

Set up your sleep sensor

QR Code for Sleepme Tracker installation video

1| Sleepme App - Download and create a Sleepme account

  • Visit the App Store® or Google Play Store® to download and install the Sleepme App.
  • Open the Sleepme app and login or create an account 

Be sure to complete the email verification for new accounts 

2| Sensor: The Sleepme sensor should be placed directly on top of your mattress, chest high in your general sleeping area. The sensor is designed to monitor your sleep through all sheets, mattress pads and toppers. Once positioned, the sensor’s cable connecting the Hub can be draped over the head of the bed. Scan for installation video

Sleepme Tracker setup 1 & 2

3| Hub - The Hub should be placed near a power outlet, either on the floor, under the bed, or on a nightstand. For best performance, make sure the sensor vents are open to the room and clear of debris. 

4|Power - Plug the USB power cable into the power outlet and connect it to the Hub. The LED Status indicator will flash Green while starting up and switch to flashing Blue to indicate it’s ready to set up in the Sleepme app

Sleepme Tracker setup 3 & 4

5|Register in the Sleepme App - In the Sleepme app select ‘Add Device’ from the Dashboard or the ‘+’ icon in the ‘My Devices’ page and follow the in-app directions to complete the setup process. 

Note - Once connected and successfully registered on the Sleepme platform, the Hub LED Status indicator will display solid Green temporarily and Bluetooth will be disabled. (Only 2.4GHz networks are supported)

Sleepme Tracker setup 5

Features Benefits

  • Personalized, AI based habits, tips and tricks to improve your sleep. 
  • Sleep reports automatically delivered to the Sleepme app:
    • Heart rate • HVR • Respiration
    • Sleep stages (Awake, REM, Light, Deep)
    • Sleep score
    • Sleep latency
    • Disturbances
  • Ambient conditions: 
    • In-Bed Temperature 
    • Room Humidity 

Benefits

  • Nothing to wear 
  • Nothing to charge 
  • Nothing to update. 
  • Maintenance free 
  • Best in class accuracy

Questions, Tips & Tricks

Tips & Tricks

  • For best results and comfort, the sensor should be placed directly on top of the mattress and below any mattress topper and/or mattress pad.
  •  Sensor is designed to work on soft surfaces, like a mattress, and will not function properly if placed on a hard surface, such as the floor.
  • Sensor should be positioned at least 1ft (30cm) away from other sleepers.
  • Pets sleeping nearby on the bed may affect sensor accuracy
  • Sensor appears as ‘Unavailable/Offline’ in the Sleepme app:
    • Confirm your mobile device is connected to the internet.
    • Restart the sensor by disconnecting the power for 5 seconds and monitor the LED Status indicator.

Questions

In case of Wi-Fi issues during the night, will my Sleepme sensor still work? 

Sleepme can store several days of sleep data during a temporary WiFi outage. All data analysis is completed online, so no new reports will be generated until connectivity is restored. 

Can my sleep partner use the device while I am traveling and then switch back when I return? 

This is not recommended since all data from your tracker is directly associated with you. Any data from other sleepers will skew your baselines, trends, etc. and generally pollute your reports.


LED Status Indicator

 

Color Meaning
Flashing Green (fast) Power up and connect to Sleepme
Pulsing Green (slow) Connected to WiFi but not connected to the internet
Solid Green Connected to Sleepme platform
Flashing Blue B Bluetooth Pairing Mode (WiFi/Internet not found)
Solid Blue Bluetooth Paired
Flashing Yellow Error, contact customer support via help@sleep.me.
Flashing Red Warning, contact customer support via help@sleep.me.

 

Note - To limit sleep interruption, the LED Status indicator will shut off after approximately 3 minutes and remain off until next restart.


Limitations

  • The Insight Sleep Tracker is not a medical device and is not a substitute for the advice of a licensed healthcare professional 
  • Exposure to high temperatures may reduce the lifespan of the device 
  • Not for use on waterbeds. 
  • Not for use on minors, children, infants, or newborns 
  • For personal use only 
  • Not designed for multiple sleepers 
  • Sensor requires an active internet connection to function properly

Maintenance

  • For best performance, ambient sensor vents should be kept open, clear of debris, and should be checked periodically.
  • Clean sensor and wash sensor cover as needed.
  • Remove fabric cover from sensor before washing. Wash the cover in cold water on gentle/delicate cycle. Tumble dry low.
Sleep Tracker maintenance details
  • Sensor pad can be wiped down with a damp cloth and should be dry before replacing the fabric cover.
  • Do not dry clean this product. Cleaning solvents may have a deteriorating effect on the insulation of the sensors.
  • Do not use, cleaning liquids, or solvents.

Storage

The sensor should be stored flat, in a clean dry location between -13°F and 122°F (-25°C and 50°C), out of direct sunlight. Rolling, folding, and creasing the sensor pad can damage the internal sensors and reduce the overall effectiveness of the device. 

Unplug your sensor if you do not plan to use it for an extended period of time.

 

Factory Reset

The Sleep Tracker can be reset to factory settings in two ways. 

1| While connected via the Sleepme app, the owner of the device can initiate a ‘Factory Reset’ request from the Insight Hub settings screen ‘Accounts > Devices > Sensor’ 

2| While powered on, use a paper clip to press and hold the ‘Reset’ button on the back of the Hub for 5 seconds 

Upon a successful reset, the sensor will restart and the indicator LED will flash blue to confirm data has been wiped and is ready for a new setup. 

Note - Resetting the sensor to factory settings will clear all WiFi settings and purge any data currently stored on the device but all previously captured data will still be maintained in your Sleepme account.


Technical & Operating Specs

Power Supply AC 120V
Internal Power DC 5V at 1A
Operating Temperature 40°F and 120°F (4°C and 50°C)
Platform iOS (14.0+), Android (6.0+)
WiFi 2.4GHz

Correct Disposal of this product

 

Correct Disposal of this product
This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to trolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. “Please note that changes or modifications of this product is not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.” Section 15.105 Class B (b) Class B 

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna. 
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
  • Consult the dealer or an experienced radio/TV technician for help.

Trade mark Insight Model number: ST501NA


Sleepme Inc

 

 

sleep monitor sleepme tracker manual manual pdf download instruction guide sleep tracker set up setup owner's manual device manual

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Chilipad Dock Pro Manual
Products
Chilipad Dock ProChilipad CubeSleep Tracker by SleepmeChilipad Matress Protector
Resources
MindfulnessWellnessBlogDeveloper API
Company
About UsCareers
Info
AccessibilityWarrantyPatentsShipping & Returns
Work With Us
Partners & AffiliatesBulk Sales
Customer Support
Customer Service and Product Support Military and First Responder DiscountHSA/FSA Eligibility
Products
Chilipad Dock ProChilipad CubeSleep Tracker by SleepmeChilipad Matress Protector
Resources
MindfulnessWellnessBlogDeveloper API
Company
About UsCareers
Info
AccessibilityWarrantyPatentsShipping & Returns
Work With Us
Partners & AffiliatesBulk Sales
Customer Support
Customer Service and Product Support Military and First Responder DiscountHSA/FSA Eligibility
Sleepme
Link to the Sleepme Instagram account. Link to the Sleepme Twitter account. Link to the Sleepme YouTube account. Link to the Sleepme Facebook account.

© 2025 Sleep Solutions Inc. All Rights Reserved.
Privacy Policy |
Terms & Conditions |
California Privacy Rights and Notice at Collection |
Expand