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Chilipad Dock Pro
Setup and Maintenance
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Setting up your Chilipad Pro ME Bed Cooling System.
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Setting up your Chilipad Pro WE Bed Cooling System.
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Create a Sleep Program
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Connecting your Dock Pro to Google Assistant & Google Home
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Cleaning the Dock Pro Air Filter
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Instructions for Draining Water from Your Dock Pro
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Connecting Your Chilipad Dock Pro to the Sleepme App
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Sleep System Monthly Maintenance
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Chilipad Dock Pro Manual
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WiFi requirements
Troubleshooting
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E1 Error
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Dock Pro and Sleep Tracker Network Connectivity Troubleshooting Guide
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Dock Pro Not Pumping Water into Pad
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What if my Dock Pro Unit is experiencing leaks?
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Dock Pro Not Powering Up
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Dock Pro Turning On at Unexpected Times
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How do I stop my removeable reservoir from leaking?
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Factory Reset your Dock Pro
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Missing icon fix for the Dock Pro
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Chilipad Pad Not Cooling/Heating Properly
Frequently Asked Questions
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How can I find the ideal temperature for sleeping with my Chilipad?
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Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?
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What do the icons and numbers on my Dock Pro mean?
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How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?
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Why do I have to refill my system water? (Where does the water go?)
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What type of water should I use with my Chilipad Sleep System?
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Can I repair my Chilipad?
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What other control units can I use with my Chilipad Pro?
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Does my Dock Pro need to be connected to the Internet?
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How much power does the Chilipad Dock Pro use?
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How do I Remove the Dock Pro Lid?
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How do I prepare my Chilipad Dock Pro for traveling?
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Do I need to save any of the Dock Pro packaging?
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Can the sleep environment affect the performance of the Dock Pro?
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Where is the best place to put a Dock Pro?
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Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?
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What does Airplane Mode do on the Chilipad Dock Pro?
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How much water does it take to fill the Chilipad Dock Pro?
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Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?
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How do I change the time zone for my Dock Pro in the Sleepme app?
Repair Guides
Chilipad Dock Pro
Setup and Maintenance
-
Setting up your Chilipad Pro ME Bed Cooling System.
-
Setting up your Chilipad Pro WE Bed Cooling System.
-
Create a Sleep Program
-
Connecting your Dock Pro to Google Assistant & Google Home
-
Cleaning the Dock Pro Air Filter
-
Instructions for Draining Water from Your Dock Pro
More Setup and Maintenance articles
Troubleshooting
-
E1 Error
-
Dock Pro and Sleep Tracker Network Connectivity Troubleshooting Guide
-
Dock Pro Not Pumping Water into Pad
-
What if my Dock Pro Unit is experiencing leaks?
-
Dock Pro Not Powering Up
-
Dock Pro Turning On at Unexpected Times
More Troubleshooting articles
Frequently Asked Questions
-
How can I find the ideal temperature for sleeping with my Chilipad?
-
Can I use the Chilipad Dock Pro Bed Cooling System on a split or adjustable bed?
-
What do the icons and numbers on my Dock Pro mean?
-
How do I switch temperature unit between Fahrenheit and Celsius on the Dock Pro?
-
Why do I have to refill my system water? (Where does the water go?)
-
What type of water should I use with my Chilipad Sleep System?
More Frequently Asked Questions articles
-
Can I repair my Chilipad?
-
What other control units can I use with my Chilipad Pro?
-
Does my Dock Pro need to be connected to the Internet?
-
How much power does the Chilipad Dock Pro use?
-
How do I Remove the Dock Pro Lid?
-
How do I prepare my Chilipad Dock Pro for traveling?
-
Do I need to save any of the Dock Pro packaging?
-
Can the sleep environment affect the performance of the Dock Pro?
-
Where is the best place to put a Dock Pro?
-
Is it important which end of the hose I attach to my Dock Pro and which end I connect to my pad or blanket?
-
What does Airplane Mode do on the Chilipad Dock Pro?
-
How much water does it take to fill the Chilipad Dock Pro?
-
Can someone hack my WiFi Unit or Router info if they know the MAC address of my Chilipad Dock Pro?
-
How do I change the time zone for my Dock Pro in the Sleepme app?